Book safe. Stay safe - Free cancellation policy

H10 Hotels offers 100% flexible rates in all its hotels so that you can make your reservation with no strings attached. You can cancel your reservation up to 24 hours before your arrival without any cost.

Modification and cancellation policies

Reservations made after March the 10th 2020: 

All the rates have free cancellation from March 10, so if you have a reservation made through our website and you need to cancel it, you can do so up to 24 hours before your arrival in My bookings section or by contacting us by email at or by telephone at +34 900 444 466.

Reservations made prior to March the 10th 2020: 

Non-refundable reservations

If you have a non-refundable reservation on our website and the hotel is closed for the expected dates or you're affected by travel restrictions in your country of origin, H10 Hotels offers you 100% flexibility to re-book your stay with no extra cost until until June the 1st 2021. This applies to the same type of room or agreeing to pay a possible difference in rate without any management fee. To do so, preferably contact the hotel through the email you will find on the right-hand side of the hotel webpage. Or alternatively, you can also do so by contacting our reservations department at

Reservations with free cancellation

You can cancel your reservation up to 24 hrs before your arrival through the My bookings section or by contacting us by email at or by telephone at +34 900 444 466.

Last update: 27/05/2020. 

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