H10 Puerta de Alcalá, Madrid

Stayed here my last three days in Madrid and about to check out from H10 Puerta de Alcalá. Clean and modern hotel with excellent service. Jorge and his coworker (sorry forgot his name) checked me in on December 18 and was very helpful in taking care of the check in promptly as I was stressing out with the rental car double parked in front of their garage entrance and unloading luggage quickly to return the car promptly. They took care of everything and when I came back from returning the car, everything was all set in the room. Rooms were cleaned nicely everyday and love the Rituals Sweet Orange and Cedar Wood that they used for shampoo/body wash/hand soap. I got the breakfast option daily and huge variety of food and drinks and excellent friendly service. Jorge and his colleague was again very helpful yesterday night before I left helping me find a portable scale to check the weight of my luggage in preparation for the flight today. Best part prior to checking out in a few was going up to the eighth floor to enjoy the panoramic views! Incredibly happy with the stay! Excellent accommodations and amazing service and staff!!

The hotel's location is great, near Retiro Park and many other attractions. Friendly and helpful staff. Comfortable and quiet rooms.

This is our second time in this hotel. Its strategic location in Madrid's Retiro neighborhood, with the vast El Retiro park right at its doorstep, is its greatest appeal. Not touristy, yet within striking distance to the central district where most of the historic sites (e.g. Puerta del Sol, Plaza Mayor, Almudena, Royal Palace), restaurants, and shopping are located. The metro stop Principe de Vergara on the red line is just a 3-5 minute walk from the hotel. Within the Retiro neighborhood, there are a lot of good restaurants and bars so this is an option if you just want a relaxed meal near your hotel. A tip: If your like us that wake up early and get breakfast before heading out, your best option is to get the breakfast buffet in the hotel. There are no QSRs in the vicinity and most coffee shops don't open till 10am. The hotel rooms are modern, spacious, and nicely laid out. Would stay here again in our next visit to Madrid.

We recently stayed for three nights during our long weekend in Madrid. The hotel is in a nice and quiet area, just a few minutes walk from the nearest metro station (Principe de Vergara). It's really easy to get here from the airport - just get line 8 to Colombia and then change here onto line 9 to Principe De Vergara. The journey takes around 35 minutes. (Or it's around a 20 minutes Uber journey for 28). The metro has good links to everywhere in the city. Getting your ticket is relatively straight forward - you can get a multi card from the self service machines at the airport station and load it up for however long you require. We arrived around two hours before check in time but our room was ready and we were allowed to check in early free of charge which was much appreciated. The room itself was a really decent size for a city. The bed and the pillows were an absolute dream - seriously the most comfortable hotel bed I have ever slept in!!! The room was well equipped, a TV, ample hangers, a safe, a mini fridge etc. The air con/heating was really good and it didn't take long at all to either cool down or heat up your room. We were in room 602 and our window was facing inwards into other sides of the hotel so the lighting we got in the room wasn't the best. The bathroom was again a good size and we had a shower over the bath. Could've done with a little bit of TLC in the sink where it was a little worn down and the shower where it was a bit grubby/maybe mouldy on the shower screen. But nothing too major. The rooftop area was a real highlight - it can get popular on Saturdays but they reserve an area for hotel guests which is really nice. Lovely to look out onto the city with a drink (very nice range of cocktails on offer!). There is also heaters for the chillier nights. The pool is a plunge one so understandably was closed during our stay (I believe it is open May - September). Overall, we were pleased with our stay and would recommend if you are looking for a good safe base for your trip.