H10 Puerta de Alcalá, Madrid

I stayed here between the 13/11 - 15/11 as part of a BA hotel/flight package for a great price when travelling from London Gatwick. The hotel was easy to find and close to the Principe De Vergara Metro station(5 min walk). I took line 8 from the airport, changed at Colombia for line 9 which took approx 40-45mins(inc waiting). The hotel is close enough to the city centre (ie Sol) and on line 2 where you will find all of the attractions/sites. The hotel is also close to the Parque de El Retiro Park which is lovely to walk around whether in the rain or sun. The room was large enough with a mini bar, coffee machine and everything you need for a great nights sleep. I had breakfast included and it had a variety of foodstuffs for any palate. I was visiting my daughter who met me for breakfast and for a very reasonable additional cost, she was able to join me. I would recommend this hotel again and I would quickly freely stay the next time that I'm in Madrid. Lastly.....this might not mean a lot to some but it did to me. At breakfast there was a young lad working in the restaurant with Downs Syndrome who was clearly part of the team. I noticed this and this meant a lot to me that an employer has a great recruitment policy.

From the moment we entered the hotel, I knew it would be a special visit. The staff is helpful and go the extra mile to help. The room is beautiful, including the bathroom ( love the soap!) The breakfast blew me away; variety and exceptionally good. The people attended to every need at the breakfast area. If I come again, I would definitely stay here. The artwork is beautiful too. So many nice touches

Wonderful! I am a huge fan of the chain in general for both myself and my clients, and I think this may be my favorite all around H10 stay so far. The room was so comfortable and well equipped. Climate control worked so well. The rooftop has gorgeous views of Retiro Park. Check in was easy and efficient. But what really made the difference was the team, especially Javier. He was so sweet and kind to us, and so helpful with our questions. This is what hospitality should look like! I will 100% recommend this hotel to clients and will be back myself when I need to stay in this part of Madrid.

The hotel staff go above and beyond to help and answer any questions regarding restaurants in the area to give directions where you are going and are very knowledgeable and friendly