H10 Estepona Palace, Costa del Sol

Lobby Bar Team

We are in the hotel now and it is wonderful. In particular the team in the Lobby Bar are so efficient and such great fun. We are being really well looked after by Juan F and Michelin who are making everyone feel special

A Great hotel in a beautiful hotel in a lovely location.

Great relaxing stay - so glad we chose this hotel. We booked through Saga and had a wonderful time. Chose Privilege option and felt it was worth the extra. Our room on the 6th floor had an outstanding view across the bay towards Gibraltar. Room was a little dated - no USB points and could only plug the kettle in close to the floor - but was comfortable. Balcony had 2 chairs a small table a lounger and an umbrella. Bathroom was excellent a large walk in shower - request a shower mat if mobility problems as floor a little slippy. Entrance to the hotel is impressive clean and comfortable. Reception and check in excellent thanks to Angie who was friendly and helpful. The Alboran restaurant was good and we were able to book a table for 2 for lunch and dinner when we arrived. A large variety of food available - especially meats and fish which were cooked on the grill. Service could at times be slow to clear plates etc and seemed understaffed at times. Must mention Angie with the beautiful hair who was an excellent friendly and caring waitress at all times. We had breakfast in the Thalassa restaurant as part of the Privilege package and this was a great way to start the day- all dishes and drinks served at the table by Eva who looked after us very well. Although a distance from Estepona the bus stop was close by and taxis reasonable. Hotel in a beautiful location with a mountain behind. Beautiful gardens well looked after. Overall an excellent hotel and we shall certainly return.

Enjoyable Stay and Location

The hotel is situated in a quiet location with close access to the beach which also has a well maintained promenade that allows you to take a lovely walk either to the Marina or in the other direction along the coast looking out to sea with Gibraltar in the distance. On our arrival front desk were very helpful in explaining what was available at the hotel and its hotel policies, one being towels being removed after 45 minutes if no one had returned to them (unfortunately this policy was never enforced, with some guests leaving towels on their beds for many hours!!). Our room was Junior Suite with Privilege, very spacious and clean, and for me to say clean, must mean clean. Housekeeping staff were very good, we asked for our room to be cleaned at a certain time and this was done on most days. We also asked a couple of things to be brought to our room. These were brought to us in a matter of minutes. Plenty of storage available for clothes etc. The room itself 448 looks out to sea and has some good views, the only slight downside was that it was along with nearby rooms situated over where live music took place most nights, but finished at 23.00. Some people might have had a problem if they wished to go to bed during these times. The hotel is well maintained main building and gardens, we booked the Spa which is very clean and has numerous activities to use, staff all round were very helpful and friendly. We used the Privilege members sun terrace, beds always available with free alcohol, fruit drinks, housekeeping comes round and literally wash down the sun loungers, furniture etc. Never saw anyone abusing the free drinks by taking them outside the terrace, makes a change. We had breakfast at the Thalassa restaurant every morning, very peaceful, really nice views and the lady who served us most morning was exceptional nice and efficient, could not do enough for us (thank you). Had one meal at the Terrace Grill bar, tapas was very nice, service was good and views form here looking out to sea at sunset was awesome. We stayed for 2 weeks, and after our experience at this H10 will well may return next year, one of the best of the H10's we have stayed at. I would have given the hotel 5 stars, however with the fully inclusive deals the first week had some guests that with some being drunk, very loud around one pool which most guests avoided when they were in the area, secondly the issues with bed blocking with towels, (Global culture) however, no way can the hotel enforce this as there is no structure in place, some hotels do have systems that avoid this pathetic behaviour of guests. I would suggest that on arrival management do not state a towel removal policy is present. Overall we really enjoyed ourselves, thank you to all staff at the hotel.

Excellent Service Throughout

I have stayed in this hotel many times. The Staff make this hotel, they are always, helpful, smiling nothing is too much trouble. The rooms are always well presented and clean, as are all the areas of the hotel. The views are spectacular at sunset, looking out over the sea. The restaurant has plenty of variety and is replenished at regular intervals. I will always return to this hotel as it is for me a home from home.