H10 Rubicón Horizons Collection, Lanzarote

Ive just got back from a lovely week at the H10 Rubicón Horizon Collection Hotel with my boyfriend and it was amazing. First the good bits: -When we arrive we were offered a glass or fizz and fresh warm towels with some marshmallows which really set an amazing first impression. -Our room was ready early and was spotless when we went inside (cleanly lady was very friendly as well). -Food was amazing with lots of selection and the cocktails are fantastic. -All the staff were so lovely and friendly and the service in the restaurant and bars was brilliant (we barely had to ask for another drink). -I required the hotel doctor (due to my fault) and as he wasnt there they called him and was very quick to come and he was very nice and helpful as well. -My boyfriend used the gym and said it was a 10/10 with everything he needed. -Location is brilliant with the port of Playa Blanca a 40 minute costal walk away from the back gate. -The entertainment was amazing especially the violinist and the group called "The Misfits" -Although we did not need any family/children facilities I can say that this hotel would be great for families as there is a pool with a slide, mini golf, childrens area in the restaurant and children entertainment throughout the day and in the evening. -We also loved the fact there is a small outdoor bird aviary that different birds can go in and out of. There are also cat house to home the 3-6 cats on the hotel grounds. -The shops onsite were very nice as well and had a good selection While we had an amazing time, there actually isnt anything to moan about so do take any bad reviews with a pinch of salt. The not so good/improvements: -For us especially my boyfriend who likes to fish, it was very disappointing to see Perch being cooked and served. So wed prefer to see it removed. -For us the pool area was very quiet so maybe so music could be played to liven the atmosphere a little. Other than those 2 points we couldnt fault and would definitely recommend and come again!

Lets get the big one out of the way first. The lifts are diabolical, ancient, broken, incredibly slow, even the accomodation lifts are old dark and dirty with level numbering confusing as well. There are over 50 steps between the main dining area and the reception/ piano bar, and hundreds of families with buggies and many older folks with walking problems. Result massive queues and slow travel. The only working lift to cover the main area had cracked external glass/ plastic and was dirty and slow. The solution is to replace the lot with new modern lifts without delay, I can see from previous posts this problem has existed for a long time. Right back on to the hotel, It is a really nice large hotel and the sea view room we had was lovely, cleaned well daily. The standard buffet restaurant was excellent with a massive choice of food at each sitting, the staff were really helpful and coped well even when it got busy. We had 3 a la carte meals and the Asian and Italian were both pretty good, however the steak bar was poor mainly because of the quality of the meat. The pools and grounds were all lovely, only problem being the sun bed reservers. The evening entertainment in the piano bar is probably the best we have ever had, suited us fine. The only other downside was that we found some of the reception staff had attitude problems, particularly one of the experienced ladies who came across as sour and condescending , perhaps she shouldn't be in a customer facing position. Overall it's a great hotel and we would certainly visit again.

Great hotel wonderful atmosphere and the food was excellent in the buffet area .. the lift was way tooooo slow but otherwise it was a wonderful holiday . It is a perfect location for families and couples the walk into Playa Blanca was approx 25 mins but very enjoyable and once there the shopping was excellent.

* couple in our 20s * Stunning, clean hotel with lovely staff & lots of extra facilities including a great gym, on site cafe etc. Rooms were always clean & a great size. Food was great, Im always sceptical about buffet style restaurants but there was a lot of choice and always cooked fresh if you requested it and there were other restaurants to eat at which we had 2 included in our all inclusive stay of 5 days. Would 100% stay here again for longer in the future and have recommended to friends & family