H10 Rubicón Horizons Collection, Lanzarote

Wonderful family holiday

Just got back from this lovely hotel, we went with our daughter, son in law and two grandsons, from the time we arrived to the time we left we had no problems. The food in the buffet section is amazing and there is a good selection which changes every morning lunch and evening meal. The staff were lovely helping us find a bigger table if we needed too. The two bars are excellently run and I would highly recommend the piano bar the staff were lovely. Our room was amazing very large and was cleaned every day. We did have a cockroach on the last day but then when you are in Spain this is nothing new. The pools are lovely and again kept very clean as are the sunbeds and floor regularly cleaned.

Lovely family holiday, with some opportunities to improve

Lovely family holiday, with some opportunities to improve We have just returned from another lovely family holiday at the H10 Rubicón Horizons Collection. This was our second stay at Rubicón, and we have also stayed at H10 Atlantic Sunset, so we have had the opportunity to experience two of the H10 Horizons Collection properties. Overall, we had a fantastic holiday. Rubicón is a huge, beautifully maintained resort with a fantastic seafront location, lovely gardens, great pools and plenty for a family to enjoy. The size of the resort gives it a wonderful sense of space, although it also presents some challenges when it comes to delivering a consistently high level of service. We stayed on a Privilege basis, and the food throughout the resort was excellent. We ate in all of the restaurants during our stay and were very impressed with the quality and variety. The Privilege restaurant was a particular highlight we really enjoyed the food, atmosphere and service, and it definitely added to the overall experience. The only real disappointment food-wise was the steakhouse, which we found fairly average compared with the other restaurants. Also, the toilets outside the restaurant area are in serious need of an upgrade, particularly as they service three separate restaurants. A special mention has to go to Abel at the Privilege pool, who is excellent at his job. He was friendly, attentive and consistently provided a very high level of service. Staff members like Abel make a real difference to a holiday. The newly renovated Red Mountain Lounge is also a lovely addition. It has been done very well, and the service there was excellent. Pedro in the Piano Bar also deserves a special mention he was fantastic and made our visits there a particularly enjoyable experience. There are, however, a few areas where we feel the resort could improve. Having stayed at Atlantic Sunset, we did feel that the overall level of service at Rubicón was a little disappointing by comparison. We completely appreciate that Rubicón is a much larger resort, but the difference was noticeable. On arrival, despite checking in to Privilege, we didnt receive the welcome drink or hot towel. We had also contacted the hotel approximately a month before arrival and specifically requested a front sea-view room, one of the better rooms and somewhere quiet. Unfortunately, those notes hadnt been picked up and we were initially allocated a room down near the childrens pool. Once we raised this, the team were helpful and moved us to a much more suitable room. The rooms themselves are spacious and comfortable, although some are starting to look a little dated, particularly the bathrooms. This didnt detract significantly from our stay, and Im sure it is something the hotel has plans to work on. A refresh of the rooms and bathrooms would certainly bring them more in line with the more modern feel of some of the other H10 properties. There was also a small incident involving the gym during our stay. It didnt spoil our holiday and was ultimately dealt with, but perhaps it is something management can learn from in terms of how these situations are handled with guests. Greater management visibility around such a large resort would also, in our opinion, make a positive difference. The gym itself could also do with an upgrade. For such a large resort, it feels quite small and can become busy, so an expansion and/or investment in additional equipment would be very welcome. The Junior Kids Club was good and our children enjoyed it. One relatively easy win, particularly for slightly older children, would be to make more use of the outdoor sports facilities by organising activities such as football every day. The football was only organised every other day during our stay, and having something available each morning would be a great addition for older children who are beginning to outgrow the traditional kids club activities. We would also love to see the cabaret show brought back, as this would be a great addition to the evening entertainment for families. Despite the points above, I want to emphasise that we genuinely had a lovely holiday. These are constructive suggestions rather than things that ruined our stay. We clearly like the resort this was our second visit and we would happily return. I think there is a real opportunity for Rubicón to work more closely with the other H10 Horizons Collection properties and share best practices, particularly around service and the small details that make guests feel valued. Our experience at Atlantic Sunset showed us just how good the H10 service can be. With some greater attention to those details, more visible management, continued investment in the rooms and gym, and a few additions to the entertainment and activities, I think Rubicón could take an already very good family holiday experience to another level. Overall, 4/5. We had a lovely family holiday and would happily return. There is plenty to like about Rubicón particularly the food, facilities, location and staff members such as Abel and Pedro and with some relatively straightforward improvements, I think it could become an outstanding experience.

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.

H10 Rubicon Palace fantastic!!

I love the swimming pools and the animation team especially Jan! Very good activities for everyone and music is good!!!! Volleyball and zoomba very good with the animation team. Great place to stay with family!