H10 Rubicón Horizons Collection, Lanzarote

Recommended!

I would recommend! Friendly staff. Shout out to Rosa at Mike's making the perfect leche y leche coffee & Saukaima at Guest Relations for amazing service! Clean & spacious room (we stayed in 9516). Beautiful grounds & sea views - there is a tiny beach a 5min walk from the hotel but I don't know if it belongs to another hotel. Variety of foods at most meal times although getting a drink was somewhat difficult with the table service. Anyone with an intolerance or allergy might find it hard, some foods were not labelled at all which even I (with no allergy or intolerance) found frustrating. Although I do not have any accessibility issues, I saw plenty of guests in wheelchairs who were able to get around easily. Adult only areas are quiet & peaceful - some meal times, depending on what time you go, can feel a bit chaotic in the main restaurant. Wouldn't recommend the steakhouse a la carte, can't comment on the others as we didn't try them but start trying to book as soon as you arrive - we ended up at guest relations as we couldn't book through the app. Piano bar drinks & coffees/milkshakes at Mike's were great, but you had to sit in & drink, nothing could be taken back to the pool or your room which I found bizarre & annoying! Piano car cocktails are much better than the pool bar ones FYI 30min private transfer from airport, we didn't venture out of the hotel so can't comment on what's around but didn't see much on the drive in/out. Coastal path outside the hotel which makes for a lovely walk.

Nice resort

Just arrived 2 days ago. Lovely place loads of space and pool. Food lovely and desserts amazing. One small improvement is sports bar to have more atmosphere as dead most days.. need pool table. Darts board. . table n chairs on veranda outside entrance as looks like closed unless I walk around corner. Need a juke box or karaoke nights asin adults area some I'm sure would get packed. Overall a great hotel no sunbed wars. Privilege not worth upgrade as restaurant out the way and so is little small pool with a little gate to say privileged... overall Chilled atmosphere

Very Good!

This is the first time Im writing a review while Im still staying at the hotel. It doesnt get more honest than that, right? In short: A very good hotel with amazing food, beautiful but slightly dated and rather noisy rooms. The resort is very well maintained, and theres a huge selection of food and drinks. Unfortunately, the usual sunbed reservation with towels happens here too, and the hotel doesnt seem to do anything about it. The full review: Ive wanted to stay at this hotel for the past two years, so I was really looking forward to this trip. I booked a Junior Suite and was assigned room 9011. To be honest, I was a little disappointed because its very close to the lobby, the main restaurant, the pool, and the walkway to the restaurant. Its a busy location, so you dont really get to enjoy the privacy of your balcony. Last night, guests checked into the room above us. There was quite a bit of noise, and thats when we discovered that the rooms are not very well soundproofed. Listening to children running around above you isnt exactly relaxing. Now for the positive side: the food is absolutely fantastic. Theres an incredible variety, and its definitely worthy of five stars. Breakfast, lunch, and dinner are all excellent. Every day theres a wide selection, including fresh pasta, wraps, paella, steak, prawns, and much more. Theres cava, fresh juices, good coffee, and water is available everywhere. The pool bar even serves sandwiches and salads if you somehow get hungry between mealswhich honestly feels almost impossible! The coffee there is excellent as well. The staff are friendly, hardworking, and always helpful. A few suggestions for improvement: The hotel asks guests to buy a reusable water bottle that can be refilled. Personally, I think this bottle should be included free of charge. Its better for the environment, encourages guests to stay hydrated, and benefits the hotel as well. During dinner (between 7:00 PM and 9:00 PM), I would also recommend placing water, wine, and cava stations around the restaurant. The waitstaff work incredibly hard, but during busy periods they simply cant keep up, which sometimes means youre halfway through your meal before receiving a drink. I would also pay more attention to room allocation. Why not simply ask guests whether they prefer a quiet or a lively location? Im here with my daughter, and we were hoping for a peaceful stay, yet we were placed in one of the busiest areas of the resort near the family pool. We would have much preferred one of the quieter rooms towards the back, near the adults-only section. After all, were paying around 300 per night for a Junior Suite, so we expected a little more consideration. Happy guests are returning guests. Ill post another update after weve tried the la carte restaurants. Overall, were very happy with our stay so far. Ill update this review at the end of our holiday.

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.