H10 Rubicón Horizons Collection, Lanzarote

I have nothing but good to say about this hotel we absolutely love it, this was our 2nd stay and we cannot wait to return. The rooms, food quality, alcohol quality are all absolutely top notch. On our 2nd stay we had an issue with our room and we were moved within approx 2 hours. The hot pool and heated kids slide area are an absolute game changer my daughter spent hours on end here and we had the best time together The entertainment team are definitely one of the best we have had, the daytime and nighttime entertainment is always on point and the app to see what's going on in the kids club is so handy. Poll areas always spotless, sometimes we had to search for loungers but we always git something. The grounds are fabulous too everything is so well maintained and clean. Honestly the only downside is it's a bit of a trek to get to the marina etc its very far down when walking but it would not put me off returning I'd go back in a heart beat

Just back from a week here stayed 23th November to 30th November. This was the 10th time I have been to this hotel. I was also here in February this year. Holiday was fantastic and back up to the standard it has always been. Check In you get a glass of fizz cold towel and nibbles nice wee touch and help to the room with your bags if you want. Our room was good the room number was 8177. Nice location and not a lot of walking to the main building for restaurants and bars. The room was spotless clean and done every day. The cleanliness throughout the whole hotel was fantastic credit to their staff. Pool bar food is without a doubt the best Ive had in any hotel I have stayed in. Soo much selection and always freshly made. Eat lunch in here everyday. The main restaurant had plenty of choice for food and changed every day. Im veggie and they have a selection with 4 different things plus a pasta station every night. The staff was really nice and welcoming. The only thing I will say that Saturday night the restaurant was packed out, and the staff were under pressure. This was due to only 1 of the a la carte restaurants being opened. The management need to provide extra staff to cover the people using the main restaurant. This wasnt fair on them but thats the failing on the management not the staff. Some guests were getting annoyed because of the waiting time for drinks but again not their fault. We went to the Piano Bar every night. Again, all the staff were lovely and friendly. We had 1 guy in particular who looked after us most the week Homero Mieses. He was great and always a smile on his face. I recognised the guy making the cocktails Nerijus Maselskas he has been there a few years now this guys cocktail making skills are fantastic every drink was lovely and high standard. We also went to the Disco bar for the entertainment. There was only 1 guy on this bar every night, Edinson Carajal except the last 2 nights when they got him some help. Even when he was on his own, he done amazing people queued up, and he served us very quickly. Again, always very nice smiling and pleasant. However, dont think he should be put under pressure like that. He even had to clear the tables. Management needs to look at that. I understand this time of the year maybe not as busy, but you need at least 2 on in the Disco Bar. I have to say the magician act was my favourite he was very funny really got the crowd interacting with him. The arabats from Tazian I like the fact that the wrist band has the chip so you have to scan when getting drinks but not having to carry a key was brilliant I will visit this hotel again. Lovely week with great food, drink and entertainment.

Our stay at H10 Rubicon Lanzarote was absolutely amazing! From the moment we arrived at the reception, we were greeted by the beautiful scent of the hotel and a warm, welcoming atmosphere. The room oh my god! It was gorgeous, spacious, and beautifully decorated truly a dream to come back to after a day out. The hotel surroundings were stunning, with sunny skies making it feel like summer in February. The food was top-notch, absolutely delicious, and the cocktails at the main bar near reception were superb. Even the koi fish in the ponds were a charming touch wow, wow, wow! The swimming pools were fantastic, perfect for relaxing and enjoying the sun. Every detail of this hotel was superb, and we genuinely had a wonderful few days here. I highly recommend this hotel amazing experience from start to finish!

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.