H10 Lanzarote Princess

We stayed in a junior suite with our 2 children 7&5) during Easter Holiday 2025. The hotel complex is very nice. The pool area is excellent for children, nice play area, good snack bar with some good variety for the kids. Drinks all branded and good. The room was spacious with plenty of space for clothes, lots of hanging space. Evening entertainment was good and choice of 2 bars with entertainment. The downside is the main restaurant as the staff are lacking in customer service/friendliness and tables are not reset/cleaned quickly enough. There is limited choice for kids in the restaurant. Popular food items go quickly and then theres a wait for items to be replenished. This creates a very busy environment and not all that pleasant. The hotel is clean. Only a 5 minute walk to a lovely sandy beach. Reception and Entertainment staff are pleasant and this customer service experience should be drilled into the rest of the team to improve the overall quality of stay for guests. Layout of food items in main restaurant could probably be improved. Definitely get the staff more focused on setting/cleaning tables properly. Replenish stocks quicker. Overall a nice place to visit and with some improvements as outlined, could be much better.

Still here having a lovely holiday……. Start with the positives as I was uncertain after reading the bad reviews. Hotel nice, clean pool area, lobby, bars etc. Pool suitable for family’s with a kids area, plenty of sun beds, drinks bar, ground generally kept clean and tidy. Staff continually working keeping it clean. Our family room was lovely on the quiet side of hotel. Maid service each day was to a high standard. Kids entertainment good and staff brilliant with the children. All staff were friendly and helpful, they work very hard at looking after the guest. Drink selection good, plenty to choose from. Good selection for breakfast lunch and dinner. It is limited to some point but what is on offer is fresh and tasty. The salads are very nice. Oh the coffee shop does gorgeous drinks for adults and kids. The Italian is very good for food, we didn’t eat in the Japanese but heard it was good. The not so good points……. The staff are limited which means at meal times some food wasn’t stocked up as quickly as it should have been, tables weren’t cleared quick enough for the amount of guests which meant sitting outside wasn’t much of an option due to tables not being cleared. Having to que for the fresh grill area was a pain, but worth it. This is nothing to do with the staff as they are excellent they just need more staff! The restaurant can be hectic at busy times, we chose to eat at the quieter times so not a problem. They need more parasols as it is a family hotel so they need to provide shade for the families with young kids. Table service should really be offered for the outside entertainment area, would give an extra touch. The cactus bar only has one person serving which makes it slow, it also gets messy in there from other guests not being able to tidy up after themselves! Again no fault of the lovely staff. Don’t reserve your sun beds, we did each day so we had good shade for the kids, we returned after breakfast to find our stuff has been taken away. You then have to do the walk of shame to collect your bag with belongings inside. It was funny, they do say not to reserve your beds! ?? If you want a chilled typical family holiday suitable for all then you can’t go wrong with this hotel. Some reviews are a bit harsh. The location is fab with bars and restaurants and supermarkets a 5 minute walk away. The marina is lovely for food and a walk. I personally wouldn’t do All Inclusive again in Lanzarote. It’s not expensive to eat out and the quality of the restaurants is very good. Thank you to the hotel and staff for a lovely holiday in the sun, but please see the negative points as a way to improve on the little things that matter.

Just got back from a week half board with 2 x adults 2 x kids. Overall hotel was fine, typical holiday hotel for kids. You read some of the reviews and its laughable. if you want my 5 star treatment, go to Dubai and pay for for it. You wont go fare wrong with this hotel...…Yes its getting a bit tired and can improve in areas but overall its fine. Firstly if you want to upgrade to all inclusive you can this at reception, cost about £17 a day for kids and £37 a day for adults but you cant do it for the odd day, has to be for the rest of of your holiday once you start it. Staff are mostly fine but it does feel that they need more staff in busier times. You get water and orange juice at breakfast but nothing for lunch or dinner, everything is chargeable. Also the hotel make you take this blue card and bit of paper to lunch or dinner. This is so old school - hotel need to get rid of this for a more modern system. They charged you roughly £1 to change a towel which I find very odd, surly this should be free? If you exit the rear of the hotel there is a supermarket and if you go further down and turn right, there are loads of restaurants to eat at, 100% recommend doing that rather than eating at the hotel everyday, prices are pretty good as well. Don't have any rooms tips, pretty much all the same wherever you are? Everywhere takes card and cash, Outside of the hotel a beer is roughly £2.90 a pint (did see it somewhere at £1.40 in happy hour), Any Vodka / Gin and mixer is roughly £5.5 - £6 but they are always minimum doubles. Bottle of wine is roughly £15- £25 depending on what you want. Sunbeds aren't a problem, loads of them about and always some available somewhere. What I would say is that they 100% need more parasols, simply not enough for the amount of bed and hot weather. Pool area is fine but hate the pool liner, cant beat a tiled pool lol. Can see why they have done it but personally I don't like it. Hotel is roughly 40 mins from the airport. Beach is lovely! (4 min walk from hotel) Bring a snorkel! Roughly £3 a day per sunbed and roughly £3 a day for a parasol. Bring towel clips as the whole place is very windy, A good windy though, as it gives you some relief rom the heat. Enjoy!

We would recommend this hotel. We stayed in the middle of August and Although the hotel was busy, it never felt that way. Plenty of sun beds around the pool, didn’t have to queue too long for drinks like previous reviews had said and the staff were friendly and helpful. The rooms were cleaned and made up every single day . There was a great selection of drinks on the all inclusive package and the food was good too. Although the restaurant was busy at times. there was always tables and plenty of food available. One of our party was a wheelchair user. Every area of the hotel was accessible as there were ramps and lifts where necessary (except the children’s arcade room but the step was still manageable and access was possible). The only thing we would mention for anyone travelling with a wheelchair, is that we didn’t have a disabled/adapted room, we had a standard family room and the bathroom door and hallway part of the room were very narrow. The wheelchair could only just about get through the door into the bathroom and this is only because it is a narrow child’s chair. If you had an adult sized chair, and a standard room, the wheelchair would probably not fit through the bathroom door, which could be a massive problem if you have limited or no mobility. The shower in the standard room was also a shower over bath and not a walk in shower. Again difficult for someone who cannot walk or stand. Other than that, we found the hotel and resort are well adapted for wheelchair users and we would most definitely return here again.