H10 Las Palmeras, Tenerife

Beautiful

Location is superb. Right in the centre of everything. Lovely atmosphere in the hotel. Room was inadequate for the money we paid and had a damp smell. Manager agreed and moved us to a suite immediately. We paid for privilege treatment but found it very hard to get booked into the restaurant, however, the all inclusive buffet was very nice and in particular one of the waiting staff, Tommy, made our experience special when he went to great lengths to make sure I got a wine that I liked.

Very good activities

The experience was great there was many good activities for all age groups and the staff were very frinedly and funny especially laura

H10 Las Palmeras

We stayed in one of the family bungalows and thought it was fantastic really spacious, clean and perfect for a family stay. During the holiday, the snib on our upper balcony door came off in my hand. I tried calling reception but unfortunately the room telephone wasnt working, so I had to walk up to reception to report it. That said, the response was excellent and a technician was at our room within the hour and had it fixed quickly. The food was great throughout our entire stay, with plenty to enjoy at all meal times. At the snack bar, we quite often ended up with something different from what wed ordered, but honestly, it was never really an issue everything we received was tasty, so there was certainly no need to complain! The only real disappointment came when checking out at 12pm. Our all-inclusive bands were cut off immediately and we were told we would have to pay for any further food or drinks. Considering the cost of the holiday and the fact our Jet2 pick-up wasnt until 6pm, this felt pretty poor and left us with six hours where the all-inclusive package wed paid for was effectively over. The animation team were absolutely phenomenal throughout the holiday kind, funny, engaging and genuinely entertaining. Both the adults and children were in their element, and the team really helped make the holiday what it was. Our kids Jackson and Harrison loved the kids club activities and staff as mentioned. The same goes for the bar and waiting staff, who were excellent throughout. Another big positive was the branded spirits at the bars. One tip though: if you order a daiquiri or piña colada, ask for it to be blended! Otherwise, youll get the version from the syrup machine rather than a freshly blended one. Overall, a solid 8/10. A few small issues, but nothing that spoiled the holiday, and we would definitely return.

Best relaxing break so far

Just spent the best week relaxing at this hotel. Firstly the great part. We decided to treat ourselves to the privilage package which for me made the stay better. Arrive at the hotel late on the Thursday night and went to check in. Gave name and reception recognised the privilage package. Asked if we would like a seat and glass of wine while the check in process was being carried out. Once complete we were asked if we would like our bags taked to the room. The room was a junior suite overlooking the pool and sea. Minibar stocked with water and soft drinks on first day. Water only following that which was not a problem as all inclusive. Room was cleaned every day, food was amazing. Had use of the a la carte restraunts but never bothered as the food in the main restaraunt we superb. The pool area was great but after trying the privilage lo7nge and sun deck we didnt bother going back to the pool as the privilage area has its own private plunge pool/hot tub. Food and drinks were also help your self. I could go on and on about all the great things this hotel has the offer. Now the not so good part. This is not the hotels fault but when you step foot outside the hotel doors your met with drug dealers trying to sell you whatever. Unfortunatly that part of Tenerife just gets worse every year for drug dealers. If that dosent bother you then you will have a great time here