H10 Tindaya, Fuerteventura

Nice Hotel but..

A lovely hotel, well -kept with friendly, helpful staff, especially Alondra on reception and Sara in Alisios. We stayed for a week and opted for all inclusive, privilege. The service in Alisios, the privilege a la carte restaurant, was great but, unfortunately, the evening menu was very disappointing with the same menu every night apart from the fish of the day. Route 66 was also very disappointing with the chicken burger a mush that was inedible.The self service was total chaos, busy, noisy and not welcoming. However, the poolside cafe was great and the privilege bar was an oasis of calm - better when no children were present. Our room 579, was lovely and quiet with great views. The ladies toilets in the main bar were spoilt by graffiti etched onto the back of the toilet doors, something which is rarely seen these days and which could easily be remedied. The spa was great and included with privilege, Agota was fantastic. I had a facial which was eccellent. Everything needs to be booked in advance, dining, spa entry. Overall an excellent stay but the food was not to our taste. Easy walk to Costa Calma, nice beach and a great Chinese restaurant, Asia Garden.

A lot to like here

Really enjoyed our recent week here. It's an impressive looking hotel. The sign in process was fine, and Claudia smiled through it all. Food was good and plentiful, and it was nice to get wine out of a bottle and not a tap. The gluten free process was well organised, and Agatha, Vanessa and Toni we're on it to ensure my wife ate properly all week. Staff in the dining area had smiles on their faces, despite being rushed off their feet. Our room, 142, was very comfortable, and big too. It was on the ground floor overlooking the upper pool (which was heated to 25) and a slight view of the sea. Evening entertainment was average. Lovely beach below, nudes to the right, and the rest to the left and centre. Despite it being the February school half term we didn't see the hotel as being noisy. There were plenty of sun beds by the pools at all times of the day. The Privilege area seemed to be empty. We enjoyed our stay here, and the weather for February was nice and warm, and always sunny.

Some middling points but overall a lovely place for holiday

Overall had a good week at the hotel. Some good and some middling points though. Hotel was fully booked when we arrived. Had 2 rooms and they would be opposite ends of hotel. Given offer of going to H10 Playa Esmerelda for the night and we'd be able to get 2 adjoining rooms with better view when we returned. Although a bit of a hassle, reception handled it really well at both hotels so it was effortless. And it was nice to try the other hotel. Top marks for handling the situation well. Rooms were comfortable and more than adequate. Had 2 x Superior Sea Views. No issue at all about housekeeping. They were very accommodating to our timings when rooms needed cleaning. The AI buffet is good but got a bit wearing after time. Breakfast is plentiful and varied. Lunch and dinner were a mixed bag. The starters were superb. Individually made selections which varied day by day - from a lovely sushi portion to delicious, fresh gazpacho. Mains were a bit boring after a while. While there was a good selection of pasta and vegetable cooked dishes, the protein was simply grilled meat. Although plentiful in supply it got a bit boring to just eat grilled meat. Was craving a proper dish at some point. If it wasnt for the Canarian sauces, the meats would be been bland. My family enjoys good meals. So we'd consider Privilege next time for something with a bit of refinement. Route 66 was a bit meh - ok steakhouse and my steak was actually fired really well. But staff were belligerent. At R66 there is one a la carte wine which is on AI menu just at this restaurant. When I ordered drinks I got the name wrong and head waitress quite sternly told I couldnt have the wine I mentioned. Fair enough. I double checked the app and asked another waiter for the right wine. Which he duly served. But then him and head waitress could be heard arguing by the kitchen - I assume he was in trouble for 'giving away' the good wine. During our meal there was at least one set of guests who left irritated before their mains arrived. So like I say R66 is just a bit meh. Get this out the way. Not worth saving it as a good meal night out. Pool scene was ok. The pools were well maintained but there is zero enforcement of sunbeds. This was the main irritating point of the week. You'd go down and all the beds would be gone. From where we wound up sitting you could see no one returning for hours on end. Pool staff didnt do anything to help. When reported they simply shrugged. Beds to come free through the day but having to stay constantly vigilant is a bit wearing. As the holiday was a pool / beach based relaxation week the issue was quite prevalent as we were by the pool every day so got quite annoying by the end of the stay. We grew to love Herbania. It feels a bit like a hotel lobby when you first drink there. Staff dont speak much English (not a complaint, just an observation) so took a couple of days of google translate to order mixers, doubles, martinis etc. But once past that hurdle developed a bit of a rapport with them. To say the measures are generous would be an understatement - measures are along the lines of 'say when' ! And all served with a Spanish glint in eye. The entertainment team were superb. Always been a bit cynical about evening entertainment but we enjoyed the cheesy fun. Effortlessly interacted with guests through the day. Always friendly and never pushy. So really only downsides were pool management and Route 66. Would we go back ? Probably yes.

Excellent

We stayed for ten nights last May in a privilege junior suite with terrace and found the H10 Tindaya to be an excellent all-round hotel. We have stayed at many H10 hotels before, some five times but I would highly recommend the Tindaya, it does not exceed in every aspect, but it does not let you down in any aspect either. From arriving at reception and being greeted by Samual Martinez, who is by far the best front of house employee I have had the pleasure of meeting at any H10 hotel! everything just seemed to work, Samual could not do enough for us throughout our stay and was a breath of fresh air compared to the reception staff at our last H01 hotel only a few months earlier. The room was a good size, well proportioned, spotlessly clean and well maintained, a great terrace with full sun and a sea view. The restaurants where excellent, we always had breakfast in the Alisios, lunch in the Betancuria and evening meal in either the Alissios or route 66, never disappointed with the quality or service and any restaurant. We found the privilege lounge to be comfortable and more than adequate with the variety of drinks and snacks available, we only use the solarium once but it was nicely set out with limited drinks available for self-service. The entertainment was as expected at mainstream hotels, with this being a family hotel the children certainly enjoyed the early evening sessions with Daisy, though the entertainment room was rather busy the bar people worked tirelessly to ensure you never waited for long, oh, did I mention Voll Damm on draught, excellent! The grounds are well maintained and though there was work being carried out on the pool bar area this was of no inconvenience, the hotel is in a nice position to have a walk around the beach or along the paved area. Overall an excellent hotel, great location, a decent privilege package, great room option, exceptional food and service, the staff are just excellent, we will certainly return and are hoping that our visit to another H10 in Mexico in six week’s time can complete with the service given at the Tindaya.