H10 Ku'damm Lofts, Berlin

Chose the H10 in Berlin largely because our previous experience of H10 hotels elsewhere in Europe has been so positive. Im also a member of the H10 loyalty programme and have always felt well looked after. There were many positives to be flagged up at this hotel. Positives: Our Grand Deluxe Room was spacious and well equipped and maintained. Despite being close to the lift, it was very quiet; The hotel is well situated for transport including access to an underground station immediately adjacent to the hotel; Close to good shopping and eating options. Area for improvement: What let this hotel down was its breakfast arrangements. I dont think you can beat the range and quality of the breakfast at the H10 London Waterloo and the staff there who are always so friendly and helpful, keen to ensure you have everything you need. So I have high expectations! However, the breakfast room at this hotel was always chaotic and disorganised, nobody seemed to be in charge and directing the staff, who sadly appeared to be disinterested and most presented as being pretty unhappy. As a result, tables were not cleared, food was not regularly replenished. All the cooked food was on a hot plate, which is never ideal, but can be good if properly attended to. It wasnt until our last morning that I discovered that I could request a freshly cooked omelette. This was not advertised anywhere, it was just by chance that I saw another guest being served one and asked. Furthermore, there was limited fruit and pastries on offer. A huge disappointment. Overall our experience was a positive one and I would consider staying here again if I was visiting Berlin.

I really liked this hotel - decent sized room, good location (close to Metro) and decent breakfast. Bathroom was good and service was reasonable. Price was on the higher end but that was due to a large conference in Berlin during the visit. Close to a several shops and restaurants.

A lovely hotel in the up-market shopping area if Berlin close to Zoological Gardens station and underground station very close. Lots of good restaurants and shopping close by. Clean and very comfortable rooms but still don't get individual dooners on a queen bed arrangement. Bar and breakfast is excellent.

Excellent stay! The staff was very friendly & helpful. Both at reception and at the bar/restaurant they really went the extra mile and were very accommodating to me and my dad (whos 92). The rooms were spacious & squeaky clean. First hotel Ive been to where the rooms were not suffocatingly hot.