H10 Atlantic Sunset Horizons Collection, Tenerife

We had an excellent first holiday as a family of four. Staff were fantastic, rooms were spacious and contemporary, facilities were great with salt and fresh water pools and the quality of the food was exceptional. We were travelling with a baby and I had contacted the hotel in advance and they had arranged to provide a bottle steriliser for us, which was great as it saved on having to bring another item. We had a family room which looked out onto the back of the hotel where we could see the sea which came in to a little Inlet next to us and views of the hard rock hotel. The music was a little noisy in the afternoon when my children were having a nap but nothing to disturb them and it seemed to finish relatively early in the evening too. The room was really beautifully decorated and had modern touches such as USB charging which was helpful. It wouldve been great to know in advance that if you bring your own HDMI cable you can stream from your devices. There was a veranda that was in shade, but I can imagine if it had been really warm. It wouldve been useful to have something in the shade so that the children could play. A large bed and the sofa bed had been made up for my son, which was also very large. The travel cot that they provided for my daughter was top of the range, the only thing that was a little strange was that there was no bath which I thought was odd when staying with children. They offered a baby bath so I had that option. Im sure it was clearly displayed but I just assumed the rooms had baths at a 5* hotel. We had complementary water and a welcome bottle of fizz and welcome drinks and were offered a drink at the bar including a soft drink for our son. The Canary islanders are known for their love of children but they really did make a fuss of ours - they felt like celebrities at every meal. Its hard to single out people as everyone was so nice but special thanks to Georgina, Katie, Claire and Maritza who were so sweet. To the kids club staff and to the photographers who were all really great with my little boy. The pools were all lovely - salt and fresh water. Unheated but when the wind was still and the air temperature was warm we felt fine. The splash area with slides was perfect for our four year old. There was also a small playground which was great for exploring on days when it was a little windy and the pool felt cold. The adult pools are lovely to escape for some relaxing including the infinity pool with spectacular ocean views. I also really liked the 60s style architecture and the Joan Miro style sculptures, it felt really spacious and laid out really nicely. The planting was also really well done and the whole place was obviously well cared for and immaculately clean. The food was incredible, we were half board and I was nervous as hadnt stayed in a hotel like this before (usually preferring independent travel and not to eat in the hotel) but the quality of the food and breadth of choice was amazing. We had shell fish, taco stations, freshly cooked meat, fish and vegetables and tonnes of sweet treats. There are quite a few rules around drinks and when you could eat in restaurants and the only lunch place you can eat is the buffet but it was so good we preferred it. The other restaurants are nice (the Japanese restaurant doesnt allow children so we couldnt eat there). The other restaurants were nice, if a little basic, in one I had an issue with some undercooked chicken but the staff responded really well and it was all sorted immediately and they kindly comped our drinks. I always think its a mark of good staff how they respond to a problem and they were great about it. This was the only food issue we had and again, the quality of the food was amazing we had freshly made sushi twice! Being picky, it would have been great to have had more alcohol options in the restaurants- a gin and tonic was not available in the buffet or in the Italian restaurant. Only wine and beer. When we had to check out not only were we allowed to keep our towel cards as we had a late flight but we could enjoy the facilities and booking for lunch. They also gave us use of a courtesy room for half an hour so that we could shower and change. This gesture was really appreciated as it essentially gave us a whole extra day by the pool which we did didnt want to leave! Any other feedback? Was that when we contacted the hotel after booking to ask about a shuttle service to the airport? We were told there wasnt any available and they didnt recommend a company for us to use which would have been helpful. The hotel itself is on a cliff top and therefore quite remote so a shuttle service to nearby places would be the only thing I could think to add to otherwise perfect stay. Brilliant facilities, food, staff and rooms Would highly recommend if you are travelling with your family.

Very comfortable sea view room overlooking the Atlantic from a decent size balcony. Spacious and modern. Buffet restaurant busy with young kids but good service and selection of food. The View alternative restaurant served a finer selection of dishes and a lovely ambience. Stromboli alternative restaurant offers Italian options and tasty pizzas. Noemi in guest relations was amazing and looked after our needs during our 14 nights and booked us in the restaurants with tips of local cuisine. Great gym and spa which was always quiet with an additional cost if not a Privellge guest. Happy to come back.

A lovely hotel; we travelled as a large family group and initially there was poor customer service for restaurant bookings. We were looked upon with disdain at the buffet and other restaurants for being a larger group, where other hotels are more organised and simply set aside a large table at a set time. Lack of management visibility set the hotel back too - but once the wrinkles were ironed out, really enjoyed our stay. Impossible to speak to the hotel manager, who was 'gatekeepered' by the guest services staff who sometimes showed contempt for guests. But we still had a great stay due to the hotel's highlights: the lovely warm pools (two fresh water, one chlorine) and kind, friendly frontline staff. Shout out especially to Yoel, in the kids' club and activities, who was so friendly and excellent at his job. Gracie was great too. In general, however, felt the kids' club could have benefited from a few more staff as they appeared stretched as the club was very popular for kids and seemed quite full at times. The pool based activities - cycling, SUP yoga etc - were really well organised and passionately led. Very clean resort, kept sparkling at all times. Good lounger availability despite the hotel being full to capacity during our visit. Excellent range of fresh foods in the buffet, which has the best offering - elsewhere, Stromboli had hit-and-miss food and disappointing elements (we were asked to pre-book food 2 weeks ahead as we were a group of 14... but still the incorrect meals were bought). Mike's cafe was a nice addition to the resort. Rooms were clean, fresh and lovely balconies. Great range of readily available drinks too - a little odd to have to pay extra for branded ice creams when on all-inclusive, however. On the main, we all enjoyed a great stay, from age 4 to 70s - room for improvement for large groups, but would return.

Definitely recommend this Hotel , food excellent with a wide choice of restaurants. Buffet restaurant very good but would recommend the Teriyaki restaurant. Very well maintained Hotel and all staff we came across very friendly and efficient. Of particular note was Irina in guest services who was particularly helpful and friendly.