H10 Villa de la Reina, Madrid

Best service at the hotel. The receptionist Sandra was so helpful also the rest of the team. We loved the room and breakfast. Thank you!

The staff was wonderful and they pleasantly and patiently handled special requests such as laundry service with a fast turnaround, tour recommendations, prearranging for an extra large taxi to the train station, and finding vegan dining options. Special thanks go to Victoria, Mario, and Pablo at the front desk for their excellent help and hospitality and to Damian and Daniel in the Bar/Restaurant for their patience, kindness, and willingness to accommodate special requests such. The lobby and bar area are beautiful and meld both traditionally Spanish and very modern aesthetics into the decor. Our 5th floor terrace room was bright and airy and we loved having the spacious terrace with its rooftop views of the narrow but charming Calle de la Reina below, even though the weather was autumnal and sometimes rainy. The beds were especially comfortable and the hotel offers a variety of pillow densities upon request. The black and white tiled bathroom was handsome and roomy with a nice shower wand with multiple settings and lovely Rituals (a local company) Sweet Orange and Cedar Wood personal care products, plus a nice grooming kit on the marble counter. We paid for breakfast with our reservation and we enjoyed the food and service each morning, particularly the extent and variety of the buffet options, from both Spanish and English cuisines. It was great to enjoy churros and turrones with Nutella with breakfast every morning! We will definitely return to Madrid and will happily book H10 Villa de la Reina again.

From the moment arrived we received the most lovely welcome from Mara at the front desk, who gave us wonderful recommendations for restaurants and activities. The lobby is gorgeous, the cocktails are delicious, the breakfast was typical, but the breakfast setting was quiet and intimate, the rooms are lovely, beautifully appointed, but bursting with all the little extras that make a big difference - an espresso machine (refilled daily), robes, slippers, fluffy towels, three different pillows to choose from, and thoughtful amenity kits. There was a slight hiccup with the curtains in our room (no big deal) but they were quickly fixed and even sent a bottle of wine to apologise for the inconvenience. The location is fantastic, right on the Gran Via, and close to great restaurants, shopping and metro. Would definitely stay there again.

Wonderful location..right on Grand via. Hotel staff were very polite and friendly. Food was very good. They have room service too. Would highly recommend. Easy check in&check out. Gran via has many shops restaurants. Madrid is a beautiful city.