H10 Villa de la Reina, Madrid

The hotel offers many positive aspects, contributing to a very pleasant stay overall. The location is absolutely perfect, offering effortless access to the city! For a city center spot, the room size is excellent, and it is wonderfully clean. The bar staff are exceptionally nice. However, there were a couple of areas that fell short of expectations. While the advertised pictures of the entrance show a light and bright reception area, the reality upon entering felt considerably darker, which didn't create the welcoming first impression we anticipated. Additionally, the breakfast experience was disappointing. We found the price to be high for what was offered, and the staff service during breakfast felt abrupt and unwelcoming, giving the distinct impression of being rushed. These specific points, particularly the breakfast experience and the difference in the entrance's appearance compared to the photos, regrettably led to a slightly lower overall rating and impacted the overall staff score, despite the positive aspects of our stay.

Our trip was very last minute so were were not picky on where we stayed, just needed a room. However, we were pleasantly surprised with this boutique hotel! Oriana at the front desk was awesome! She helped us to get reservations at amazing restaurants off the beaten path, even got us in one that was all booked up already! The rest of the staff at the front desk was also helpful but she stood out as exceptional! The Roma were clean, linens were clean, bathroom was clean, the only complaint was that the bathroom sink knobs in our room were not fastened to the sink and were loose. Otherwise, everything from breakfast to the bar at night was perfect. Highly recommend this hotel for a great location, good price, and exceptional service staff.

Wonderful location..right on Grand via. Hotel staff were very polite and friendly. Food was very good. They have room service too. Would highly recommend. Easy check in&check out. Gran via has many shops restaurants. Madrid is a beautiful city.

The hotel staff employed by H10 Villa de la Reina is superb. The front desk staff couldnt have been more helpful, from dealing with our early arrival, providing directions and offering advice. Mara, in particular, deserves special credit for her warmth, energy and effusive personality. Her colleagues are just accommodating. The lobby bar staff was just as hospitable. Juan and Roberto and the others were equally attentive. The rooms were clean and quiet. Breakfast was good, and service there was excellent. With its central location, this is one of the better hotels in Madrid.