H10 Tenerife Playa, Tenerife

The hotel room was fine, beds uncomfortable and bed legs broken so the bed slid around but ultimately fine when youre not spending a lot of time in there. My bedsheet had some odd red staining on, and even when replaced still had marks on. Shower head was quite limescaley and the water temperature fluctuated but otherwise was fine. The food was as expected of an ill inclusive buffet, some nice and really good, some subpar, didnt enjoy any deserts and the same was offered pretty much every night. The hotel itself is nice and in a great location, lots of shops and restaurants nearby plus beaches and beautiful views. The hotel pool was decent, one very very cold (like ice!) but the other warmer and nice to skin in. The highlight of the trip was definitely some of the staff. Raul for one, running the day to day activities and even if you werent participating generally making you smile and laugh! Absolutely hilarious and so friendly, makes everyone feel comfortable and welcome. When in the bar in the evening we started our trip a bit down as we got ignored for 15/20 minutes and when I went to the bar to order (they do table service not order at bar) I got ignored by 4 members of staff for 5 minutes (all of which saw me and chose to ignore me) until I finally managed to get someones attention to say we wanted drinks. However, after this we were served by an amazing waiter called Jonas, who was insanely attentive, left us always with drinks and happy, and learned our order after only a day! He was so friendly and fun and made our trip. We then had the pleasure of being served by Mai and Fernando, both of which were so friendly and attentive and fun, and we cannot credit them (plus Jonas!!!) enough for making our trip enjoyable. If not for Raul, Jonas, Mai and Fernando I would not have given it the 4 star very good rating I have. Overall we enjoyed our staff but again, the selected staff have made it much more enjoyable and we would consider returning.

All very good except for one important issue when on holiday. There were NO TEA/COFFEE making facilities in the room.This a vital service for us after a long day out, particularly in an hotel with balconies which are perfect for sitting and relaxing. Very disappointing!!!!

My wife and I stayed for a week and although disappointed with the allocated room which was over a noisy and busy road the room was clean and well appointed including a good sized fridge and extremely comfortable beds. The hotel is very centrally located in a quieter area of the promenade and all staff were very friendly professional and helpful. The food was varied plentiful and mainly hot but the restaurant was small with a queue morning and evening and a scrum for food with distinct lack of plates cutlery and filled condiment containers but the staff made up for these annoyances. Similarly the pool area was very small for size of hotel and sun beds were at a premium. Was not aware of a two tier system ie Privilege and the rest before I booked as would have in hindsight considered upgrading. Entertainment was very good compared to most hotels we have stayed in and bar prices were reasonable but we did tend to go out after dinner every night. All in all we had a great holiday with brilliant Canaries weather.

I was a little uneasy after reading all of the complaints on here before I travelled. However, don't listen to a single word. I have stayed in many hotels and this one is up there with some of the best. The location is one of the best I've stayed in..right on the bay, amazing views of the surfers, and on the main promenade. All the staff were so friendly and helpful. We had a medical incident during our stay, and the staff went over and above. Yes the restaurant does get busy during popular times but the variety of food for every diet is amazing. We stayed half board and absolutely loved the variety for breakfast. The rooms were cleaned daily and the whole hotel is spotless. All in all a brilliant stay, and yes I will certainly be back!!