H10 Palazzo Galla, Rome

Lovely hotel in a very central location, however its the staff that make it a standout stay. Every single person we interacted with made us feel extremely welcome, and there were so many little touches that elevated the experience (little gifts in our room, hand written welcome note, snacks with cocktails, turn down service with chocolates, smiles and greetings each time we returned, plus a feeling of genuine warmth from the housekeeping team). Thank you so much for taking such good care of us.

This hotel is fantastic. We stayed for 2 nights and could not fault the hotel - a warm greeting on check in, attentive service - great for families with wonderful views from the Terrace! Would recommend the VIP check in service and for the hotel to organise transfer from airport - great greeting in the historic part of the hotel.

We had an amazing 3 night stay at the H10 Palazzo Galla. Check in was a breeze. They kept our luggage, and then we received a call at 11:30 AM when our room was ready! I don't think you can beat the location. It is an 8 minute walk to Trevi Fountain, 15 minutes to the Pantheon and about 20 minutes to the Coliseum and the Spanish Steps. There is a gelato store next door, and pizza by the slice around the corner. The rooms themselves are absolutely amazing. Clean, chic and modern. Plenty of lights and outlets complementary water and espresso maker, and comfortable mattresses, pillows, and sheets. The bathrobes and slippers are a nice touch. Large windows, and easy access. Our rooms were ALWAYS cleaned by early afternoon The roof top bar really is a nice touch. A great place to watch the sunset while sipping an drink. The weather cooperated on our last day, and we were able to see all the sites from the top of the hotel! We had a nice time at the lobby bar as well. We had the breakfast included. I would recommend it. Lots of variety, and they make omelets and waffles. My only complaint is that it was drizzling on the morning we were supposed to see the Vatican. The front desk advised they would call for a taxi. However, there were non available, and they did not tell us while we were waiting that they could not reach one, and we were forced to walk 2 miles quickly. The receptionist could have advised that it is hard to get taxis when it rains, and to find alternate transportation (bus). That was the only thing that was not perfect. This was our 1st visit to Rome, and I can't think of a better hotel.

This might be our favourite hotel. Outstanding service and warm, welcoming staff. The gifts upon check in and check out were so thoughtful, as was the bottle of Prosecco we were given (we are travelling Italy to celebrate our anniversary). We had an attic room, which was large and quiet - perfect for our jet lag. The ceiling windows let in plenty of light and it was peaceful being able to watch the rain through them while in bed. The blockout out blinds can be operated from next to the bed which was very useful. I loved the toiletries in the bathroom - Rituals of Mehr is my favourite scent! The gym is clean and well equipped. The highlight is the rooftop, which gives absolutely stunning views across Rome. We went up there at 6am to see the sunrise, and then again in the evening for a drink and the sunset. I want to visit Rome again just to stay here!