Ocean El Faro, Punta Cana

My hubby and I were guests from Dec. 3rd to 10th at the El Beso adults only. Here is our true feelings about this resort: Check-in: quick with minimal information - asked which restaurant was open for a light snack and he said: Rooster 66 turns out it is Route 66. LOL when we checked the map. Room: requested a top floor room and received a ground floor. Clean, comfortable bed and excellent cleaning service. Every day we left a tip in pesos with some chocolates for the women cleaner and the man who stocked our mini bar. The women responsible for our room was very pleasant and appreciative and spoke only Spanish. Pool sound system is extremely loud so you could hear it early in the morning in your room. Food: Fresh, plenty and varied. Lacks some seasoning - bring your own salt and pepper. They have gluten free items. Every fish I had was delicious ie: salmon, shrimp, seafood. LACK OF COMMUNICATION WITH EMPLOYEES: This is an area that management should take very seriously. Our last dinner was at the Steak House. Hubby ordered petit chateau briand with onion rings and I the shrimp skewer with asparagus. When our delicious meals arrived there were no onion rings and no asparagus. We questioned our plates to the server who served our meals which he stated they did not have any that day. Our main order taker should of known what was available that night. Different information given to us by various employees who are responsible for taking our reservation orders beside the buffet. Ie.: What food is served at the Pez Damas restaurant - one said Caribbean and another said South American. This is one example. Mike's café: The employees are very busy and area is very clean. Nice snacks from sweets to small sandwiches and delicious cookies. First two nights of our vacation ordered a decaffeinated coffee for myself. Could not sleep those two first nights. The third night a new server said they DO NOT OFFER decaffeinated coffee. Drank mint tea for the remainder of the week and slept very well. Same with the buffet. Ordered decaf every morning and realized on the 4th morning there is no decaf on the resort. Used my translator on my phone to ask 3 servers which 2 did not know what I was asking. Most part of the restaurants and bars servers were rude with an attitude. This left a sour feeling. There is a huge language barrier as basic English is not known. ie: knife, fork, spoon, etc. Beach: We were on the Adults only side. Many shady areas and plenty of loungers. To the left of the beach there is a small bay where you can swim with smaller waves and is rubbish free. Not sure who cleans this bay. There are many plastic, rubber, various debris on the resort beach which is not cleaned by the resort - not pretty. Enjoyed the female and one male bar server at this beach. There was one male that when he came back for our 2nd order we declined and hubby went to the bar for us as this server was so so rude. This resort has lots of potential for a world class vacation place. Basic English and flow of information to all the employees would be an asset. We had a good vacation.

Had an amazing time here at this resort! The service was amazing. The views were so beautiful. The food was great as well! A special thank you to Leonardo- bus boy, he had a birthday cake made for me and my friends birthday! We appreciate the amazing time we had here

Very large hotel and with no family travelling just me the EL BESOS side is a must. Of course for family also a must you have to go to the kids side.. big water park, lazy river.... etc.. Food was above average, beach could have been cleaner the EL Besos side beach is calmer and nicer, however rocky, much more rockier than say Cuba. Service was good, beach quiet absolutely nothing action wise, no activities everything happens at the pools. You can hear it faintly from the beach, and its alot of fun not to annoying if your at the beach I do it again, its big gotta get the upgrade to El BESOS though.. my experience emphasis again its big you will be walking.. the carts do pass by but not many around.. again alot of walking, no neighboring hotels only ones on the stretch of beach First week of Dec..2024...7 days...

Resort is beautiful, our 2nd time here as members. We Love it. Everyone is very friendly and goes the extra mile. This is our 6th stay at H10 properties since our membership. We enjoy our weeks. Joel the butler is great and checked in with us several times a day. Took care of all of us (3 couples). Great man.