H10 Salauris Palace, Salou - Cambrils

This is a hard review to write because Im not sure how to feel about the hotel, I guess it was just average. It is beautifully decorated and the reception is grand but something was missing for us. Rooms - lovely but we did have to wait past 3 pm for it to be ready and it was dusty. Im not a fussy person so didnt complain, its just a bit of dust, but the next day our room hadnt been cleaned and as we had been to the beach there was some sand on the floor along with the dust, anyway I worked out I needed to put a sign out to ask for cleaning and rooms were cleaned every day after that. Sunbeds - at the start of our stay were easy to come by even later in the afternoon however as the week went on there were queues and people put their towels out and then go away. The hotel stayed they have a policy of removing towels but I didnt see them actually doing it. The pool - inflatables and balls are not allowed so for kids it actually a bit boring, on Friday they put a big slide out and the kids loved it, would be great if they did this all the time, the atmosphere was so much better, it was the only day my kids had fun in the pool. Evening entertainment - mixed bag really, we didnt get to all of the shows but some were good, some not so much. One thing I did think was that the mini disco is late at 9pm and then show at 10pm, also not enough tables and chairs for popular shows like Queen tribute, I imagine in summer youd have to get there really early. We arrived an hour before the show and couldnt find a seat. Food - we were half board, my teenage son likes to try different things on holiday and there was lots of options for him daily, my younger daughter is less adventurous so ended up with pizza or chicken nuggets most nights. Would be nice if the kids buffet had as much effort as the adults and wasnt chicken nuggets every day, kids do eat other things. The buffet is not big and so you may struggle if you are limited in what you like, but what I did find from this is that the quality was much better where the kitchen were concentrating on a few dishes each day they were beautifully prepared. Location - positioned between the beach and port Aventura it was perfect for us. If I wanted just a beach holiday I think Id get fed up of the walk every day but we only visited the beach twice so it was fine for us. Teenagers - this is not the ideal hotel for teens, there is a kids club for up to 12 so younger kids all looked to be having fun and over 16s can use the roof terrace but my kids are in between and were not really catered for, the pool games get taken over by men so the kids ended up leaving them and not wanting to join in, we ended up having to go out most days because without even being allowed to play with a ball in the pool there was not much for them to do. Sleep - beds were very comfy and apart from the odd person returning to the room late it was very quiet. We all slept well. Port Aventura - just a few euros in a taxi, great day out, theres something for everyone. I dont go on rides but the shows are outstanding and the theming in the park is beautiful. The beach - salou is much bigger than the sleepy resorts we normally go to and we loved the activities available on the beach. The inflatable course, banana boats etc Overall - Salauris Palace is nice but I wouldnt be rushing back as its not really catering to a family with young teenagers. Without our day trips I think we would have been bored. With a spa and adults roof terrace and a kids club for little ones most ages are covered, we just fell into that middle section.

The experience was one of my favourite experiences of my life the hotel suits every one whether youre a couple, family or even going alone . The food and service is also top tier just a overall great experience

Myself and my wife Susan have recently returned from a short break at this hotel and these are our thoughts. Due to an early flight we arrived at the hotel about 12.30 aware check in time was 3.00pm, but hoped our room would be ready before then. Sad to say 3.00 pm came and went and we were still waiting with little or no help from the staff on reception , but thanks to the manager ( I think her name was Mariella ) she got things moving , personally checking on the state of the room, eventually getting one at about 3.30 , when you have travelled for several hours this was not the start to the holiday we wanted . We booked 4 nights half board , superior room with a pool view , and when we got to it were very happy with it , especially the balcony , as we have previously stayed in rooms where the balcony was more enclosed and not to our taste. The room itself was fine but after a couple of the days the light switch to the bathroom came very loose almost coming away from the wall and the head on the bidet in the bathroom shot off leaving water everywhere ( which I cleaned up ) . Getting a sunbed was not a problem and we love the size of the pool which we think is great , plenty of room to swim , and looks even better when the waterfall is going . We always take a beach ball on holiday to play in the pool but are aware of the hotel policy which i believe says balls are not allowed , and did see the lifeguard tell one or two people they couldn,t play with them in the water. I was therefore very surprised to see , when a rugby team who were staying at the hotel at the same time as us , were able to play with a rugby ball in the pool and nothing was said .Perhaps you could clarify the hotel policy on this !!!! The food at both breakfast and the evening meal was fine with plenty of choice , and whilst the evening meal closed at 9.30 , we would have liked to eat a bit later say up to 10.00 . The entertainment team were friendly and tried to get people involved , normally we sit back and watch but got on stage on Sunday night for who wants to be a millionaire . The game involved people walking around the stage and when the music stopped jumping on someone,s back , unfortunately for one of the male entertainers who was nearest to me I jumped on his back , much to his surprise and I think he was left with a bad back as a a result , I hope he has fully recovered by now !! To help us when next booking the hotel, yes we will be back , could you tell us how we can ensure we get a balcony as in rooms 131/132 BUT NOT 134. To sum up , i know we had a few issues but overall we had a great holiday and when next going to Salou , H10 Salauris Palace is the hotel we shall be returning to .

Brilliant holiday here. Staff do their best to make your stay a happy one. Esmiralda is always there to help and advise on any issues you may have. The rooms a clean and comfortable with linen and towels changed regularly. The restaurant offers a variety of dishes to suit your taste and will also cater for any occasion or special needs. The pool snack bar is very good value and good choices. For children the animation team are always there to entertain them. The adult sun deck on the roof is great if you want a peaceful nap. With a refreshing dip pool. Overall an excellent hotel with great facilities.