H10 Big Sur, Tenerife

This hotel never fails to make our stay special. The staff are super friendly. The location is fantastic and food was excellent. The entertainment was superb. We had a superior room with great sea view. Plan to return again next year as most people do after staying here.

We have just returned from another wonderful stay and would like to thank all the staff for again making it so good. No matter who we saw, we always got a smile and they all seemed to genuinely want to ensure we were happy. Food is varied, plentiful and tasty (and always hot so I don't understand previous reviews). The show cooking stations were as good as usual. The chefs are imaginative-especially the desserts at Halloween. The hotel itself is bright, clean and the rooms are large enough. The daily gifts we received are much appreciated and we can't wait to try the banana and fig jams. The pool is not large but big enough for the size of the hotel and we never had a problem getting sunbeds there or on the roof terrace. Hotel location right on the promenade is excellent. The only disappointment was that the hotel has lowered its standards of dress code for men for evening dinner. There is a notice stating that formal shorts are now permitted but not beach wear or flip flops. Unfortunately, this is not enforced and some men are allowed in looking like they have just come from the beach, wearing tee shirts, beach shorts and flip flops. It seems a shame that some men have no respect for the hotel, other guests, themselves or their wives-who have got changed and are smartly dressed. This doesn't spoil the holiday, it's just a pet hate of mine. All in all another very enjoyable stay and we will be back next year.

Virtually impossible to find a higher quality adults only hotel in Los Cristianos. Excellent location, especially if you select a sea view room and only a short stroll to the best beach, Playa las Vistas. Exceptionally clean hotel with courteous and friendly staff throughout. Great that there is a proper pool control to stop the selfish "reserving sunbed" oils. Entertainment each evening, heat lounge and bar areas. We are fussy but couldn't find any thing to really complain about. Fully intend to go again next September - if we survive!

The coach drops you a short walk from the hotel entrance, as the entrance isn't big enough for the coach, this wasn't an big issue, just to make you aware if you are any mobility issues. You will have to be in the same place when you are collected and not in the hotel lobby, something to bare in mind. Arrived at the hotel to a warm welcome and a cold glass of cava, check-in was quick. Our bedroom was ready which was a bonus. We had booked a front facing balcony room on the fifth floor. Had a great view of the passers-by and the sea. The hotel was room was great, beds were really comfortable. The balcony has two chairs and a table. The little extras - Nespresso machine and pods that were replenished daily, along with a couple of biscuits and 2 bottled waters. The cups were on the small side, so we asked one of the housekeepers and she provided 2 larger cups. The daily cleaning was to a high standard and we accordingly left a good tip. Wish we had tipped daily, as there were different housekeepers every day, will remember this for our next visit. We were provided with two good quality towels, which could be changed when necessary around the pool. The pool area was opened daily at 9.30 am. Some people chose to queue to get a 'particular spot', we didn't feel the need as there was always lots of beds available and this is one of the reasons we chose this hotel, not getting stressed about getting a bed, you are on holiday and deserve for it to be stress free. There are also two small roof top terraces, we only used one of these on the last day, to give it a go. The were very clean and there was a shower if you wanted to refresh yourself. The beds on the sun deck had thick cushions and there were also full sized beds there too .... it does get hot up there as you can't feel any breeze. We are not fussy eaters and always found there was plenty of choice, the staff were in the main very polite and friendly. I'm sorry to say there was an exception to this. The breakfast manager in the restaurant was bordering on being rude, he stomped around, never smiled, barked orders ... so much so I mentioned it to the lady that took your room details in the evening, she did say she would pass my concerns onto management. The breakfast manager became a talking point amongst quite a number of guests on how rude he was. Such a shame as the evening restaurant manager was the polar opposite and couldn't have been more friendly and accommodating. The entertainment was varied, some acts were better than others, the entertainment usually started about 9.15 ... some nights it was on till 10pm and other nights till 10.15. Shame it doesn't start a little earlier. The bar prices are a little more than local bars, but not expensive for a hotel. It was nice to have an afternoon drink and be in the cool in the open bar area/terrace. The foyer always smelt lovely. Found the reception staff to always be helpful. I reported a plug in the bedroom wasn't working and it was repair within the day. There is a local market on twice a week and it is literally within 5 minutes of the hotel. The hotel is central for lots of walks and shops/bars. Would I go back, in a HEART BEAT ... look forward to a return visit in 2024. TIPS - If your budget allows book a balcony. Enjoy the restaurant terrace, lovely to be eating outside. You can enjoy a free coffee and one cake (you will have to share) at Mike's within the hotel, this is every day I think its 4-5pm, then there is happy hour in the same place, only downside to this ... there isn't much outdoor seating and its mainly in the sun and boy does it get hot while you are sat there. There is a small pool table and table tennis table at the side of the pool for a small fee. There was exercise in the pool most days provided by an external company, it was good to watch them all :-) ...