H10 Big Sur, Tenerife

First Impression It was difficult to manoeuvre a heavy case from the roadside where the coach had to drop us, down a steep slope into the hotel those less able may prefer a taxi to drop at the door. However, once inside we were greeted with bucks fizz and an efficient check in. Rooms were ready, and although corridor carpets were a little tired, room was immaculately clean. Sufficient hanging & storage space, and a spotlessly clean shower room. Outside was a large furnished balcony with sea view and a small wall dryer for wet swimwear. At both breakfast & evening meals there was ample choice to satisfy any palette. Hot, cold, freshly cooked. Different choice every night. It was self-service, so you could try as many or few dishes as you wanted. Hot drinks in mornings. Wine service evenings. Pool & Sunbeds did not open until 9:30am having read beforehand we arrived at 9:15am to queue. We joined the dash each day & got a bed. Most beds were taken and people turning up 10am & later were disappointed/complained. This dash was not ideal, but better than people reserving beds with towels from midnight the day before. Evening entertainment & bar service was the best we have experienced in any hotel to date. The bar staff were cheerful & polite. The entertainment was second to none. From singer Angel; The Saxophonist; Freddie Mercury tribute; & the 4 guys who sang all from Michael Jackson to Bob Marley. one final point a single day lazing by the pool was marred slightly by banging & drilling fitting new window frames. Others have complained rooms are old & tired. There is a small amount of refurbishment ongoing half a dozen rooms were done while we were there. We had no notice of this. I mentioned this to Jet2. We did not take the free lunch offered as Breakfast & evening meal was more than sufficient. It did not spoil our holiday & it will improve the hotel.

Decent hotel with good staff always ready to help,food is good ,I thought beds a little firm but was soon sorted ,good views on the sea view side but that's comes at a premium,only 100 yds from los Cristianos beach,easy walking ,well placed hotel clean good reception area,rooms good size bathroom needed some updatin but generally very good will return Peter Coventry.

A return visit to the Big Sur. We stayed for 9 nights half board in a sea view room. No problems at all. As already mentioned by other reviewers, great location, good views, tasty and varied food. We prefer to use the chill out zone so cannot comment on the availability of sunbeds at 9.30 am around the pool area. The staff were friendly and professional. Good to see that Blackie, the hotel cat, was still in residence,as vigilant as ever. Already looking forward to next year's visit.

Superb stay. Gluten Free heaven. Absolutely nothing was too much trouble if you needed something. The age demographic of this adult only hotel leans towards the older holiday maker but has its benefits. No noisy late night revellers or inappropriate behaviour which lends itself to a stress free relaxing atmosphere. Wonderful warm greeting from Elena receptionist. Offered bubbly on arrival. Rooms are compact but perfectly formed and more than adequate. Good wardrobe and drawer storage. Coffee pod machine in room but we were offered a kettle because we preferred tea. Adequately stocked mini bar. Beds comfortable with large selection of pillows. Bathroom had large walk in shower and large vanity unit with plenty of drawer space perfect for 2 people sharing avoids clutter. The rooms and hotel were spotlessly clean. You do have to pay for safe deposit but this is common in most hotels these days. The lounge downstairs was comfortable and both bars were welcoming and well stocked. Usual entertainment programme most nights for those who dont want to go out. Pool and pool area very tranquil plenty of sunbeds and area is spotlessly clean. The hotel is towards one end of the promenade and it is only a short walk along the seafront until you come to a wide range of bars/ restaurants most of which have some form of entertainment. The hotels situation is perfect. Unless your very fit Los Americas is a very long walk along the prom so would suggest a taxi or bus one way and walk back. We enjoyed meandering around the Old Town and visiting the various shopping complexes dotted along the prom. Lots of pleasant walks. If you wanted to visit one of the nearby islands ferry port in easy walking distance of the hotel. There is a twice weekly market Tuesdays and Sundays a short walk from hotel but it is smaller than many of the Spanish markets. Lots of cheap bags and clothing. Finally I must highly commend the hotel on their staff but particularly the restaurant staff and also the variety and imaginative cuisine offered. As gluten free diners we are always concerned about incorrect information but it was quite clear that Pascal and Anya the Managers were informed about gluten content of all dishes. We were nightly taken round each food station starters, salads, mains etc., and briefed on what was gluten free. We had a choice of deserts each night which is unheard of in any other hotel weve stayed in. We could relax and enjoy the food. It was heaven and we of course ate too much as our waistbands evidenced. We will book again for a Spring break in 2026.