H10 Big Sur, Tenerife

I requested a high floor and quiet room..I got one on the sixth floor but was on the road side. Im a light sleeper and the constant traffic going up and down a steep hill was after three nights unbearable. I paid for a sea view and was not disappointed. The room was a lot bigger and fresher and modern. Even the bed was softer. The hotel was mainly occupied by pensioners . Room was spacious with excellent shower with good panelling. No water on the floor here.. The towels were super soft and large..There was no kettle in the room but was sorted promptly. The cups are ridiculously small ( so take your own mug) The breakfast choice was excellent, with proper English short back bacon cooked to order. Well impressed. Evening meals were a mixed bag. Thought there would be more than one choice of soup for a four star hotel. Again the show foods cooked to order. Sometimes the food on the island was lukewarm. Good sweet selection.. There a lovely roof terrace with plenty off sunbeds with great views. Was quite comical to see a few people queuing for the beds by the pool. There was always plenty..Theres a gate by the pool for access to the promenade, so you could possibly never see a hill to walk up, as there are plenty.. Listened to the entertainment from my balcony which never finished late.. Lastly a big shout out to the Entire staff, as never came across anyone who I felt didnt want to be there. My number on tip if considering visiting, pay for a sea view..

From the moment we walked into H10 Big Sur, we were warmly welcomed with a glass of Prosecco and genuinely kind, knowledgeable, and attentive staff. It was a lovely first impression that set the tone for our entire stay. The rooms were spotless and cleaned daily to a high standard. We had everything we could possibly needfrom quality toiletries like shampoo, conditioner, and even toothpaste, to thoughtful extras like a plush dressing gown and slippers, which made our stay extra comfortable. The pool area was also impeccably clean and well maintained, offering a relaxing atmosphere perfect for unwinding. Overall, H10 Big Sur exceeded our expectations. It's clear the staff take great pride in their work and care deeply about guest experience. We would absolutely recommend this hotel to anyone visiting the area and will definitely be returning ourselves!

The coach drops you a short walk from the hotel entrance, as the entrance isn't big enough for the coach, this wasn't an big issue, just to make you aware if you are any mobility issues. You will have to be in the same place when you are collected and not in the hotel lobby, something to bare in mind. Arrived at the hotel to a warm welcome and a cold glass of cava, check-in was quick. Our bedroom was ready which was a bonus. We had booked a front facing balcony room on the fifth floor. Had a great view of the passers-by and the sea. The hotel was room was great, beds were really comfortable. The balcony has two chairs and a table. The little extras - Nespresso machine and pods that were replenished daily, along with a couple of biscuits and 2 bottled waters. The cups were on the small side, so we asked one of the housekeepers and she provided 2 larger cups. The daily cleaning was to a high standard and we accordingly left a good tip. Wish we had tipped daily, as there were different housekeepers every day, will remember this for our next visit. We were provided with two good quality towels, which could be changed when necessary around the pool. The pool area was opened daily at 9.30 am. Some people chose to queue to get a 'particular spot', we didn't feel the need as there was always lots of beds available and this is one of the reasons we chose this hotel, not getting stressed about getting a bed, you are on holiday and deserve for it to be stress free. There are also two small roof top terraces, we only used one of these on the last day, to give it a go. The were very clean and there was a shower if you wanted to refresh yourself. The beds on the sun deck had thick cushions and there were also full sized beds there too .... it does get hot up there as you can't feel any breeze. We are not fussy eaters and always found there was plenty of choice, the staff were in the main very polite and friendly. I'm sorry to say there was an exception to this. The breakfast manager in the restaurant was bordering on being rude, he stomped around, never smiled, barked orders ... so much so I mentioned it to the lady that took your room details in the evening, she did say she would pass my concerns onto management. The breakfast manager became a talking point amongst quite a number of guests on how rude he was. Such a shame as the evening restaurant manager was the polar opposite and couldn't have been more friendly and accommodating. The entertainment was varied, some acts were better than others, the entertainment usually started about 9.15 ... some nights it was on till 10pm and other nights till 10.15. Shame it doesn't start a little earlier. The bar prices are a little more than local bars, but not expensive for a hotel. It was nice to have an afternoon drink and be in the cool in the open bar area/terrace. The foyer always smelt lovely. Found the reception staff to always be helpful. I reported a plug in the bedroom wasn't working and it was repair within the day. There is a local market on twice a week and it is literally within 5 minutes of the hotel. The hotel is central for lots of walks and shops/bars. Would I go back, in a HEART BEAT ... look forward to a return visit in 2024. TIPS - If your budget allows book a balcony. Enjoy the restaurant terrace, lovely to be eating outside. You can enjoy a free coffee and one cake (you will have to share) at Mike's within the hotel, this is every day I think its 4-5pm, then there is happy hour in the same place, only downside to this ... there isn't much outdoor seating and its mainly in the sun and boy does it get hot while you are sat there. There is a small pool table and table tennis table at the side of the pool for a small fee. There was exercise in the pool most days provided by an external company, it was good to watch them all :-) ...

Just back from the Big Sur. Another absolutely fantastic holiday. Staff always friendly and helpful the food was great, delicious, and a wide variety and they all work so hard even in the recent extreme heat. Thank you