H10 Timanfaya Palace, Lanzarote

Give it a try, its pretty good!

Firstly the location is very good. Its peaceful, but a short distance to a range of bars, restaurants, supermarket and a small sandy beach. About 45 mins or so from the airport. All the staff we interacted with were very helpful, cheerful and professional. Our room was big, clean and decorated nicely with a large balcony. Incidentally, we had a standard room but were allowed to use a privilege room to get changed / showered before checkout and I didn't see much of a difference so glad we didn't upgrade. The food and drinks were good. Nice variety and tasted fresh. Only downside was the labelling. EG 'pasta of the day' but with no explanation as to the contents! A few times I thought something looked vegetarian but found out it wasn't, so be very careful if you have allergies. Several guests whilst we were there were wheelchair users or had mobility scooters. Most of the hotel did look to be accessible. There is a hoist at the main pool. Hand rails by the shower and loo in our room. Lifts and ramps around the hotel also. There is entertainment every night. Live music ( piano / guitar etc) in the bar and then different shows in a separate area. There was aqua aerobics each day for free and the gym looked quite nice and well equipped. Upsides - It was lovely to be able to find a sunbed every day. No 6am sneaking out with a towel! Even at 10am there were beds available. Nice that its child free. Does make it lovely and peaceful. You are provided with a wrist band that opens your room so no forgetting door cards. Reception can call you a taxi and they are quick to arrive and quite cheap compared to UK. No pushing or queue jumping at the bars. Easy to order a drink and in the piano bar the servers come to you. Breakfast is served until 10:30am so you can enjoy a lie in. Toiletries in room were nice. Tea and coffee in room topped up every day. Downsides - The pools are cold. Some of the guests were so miserable! I tried to smile / make eye contact on several occasions and was met with a moody glare! Obviously not the fault of the hotel though. No irons in room. Water was provided on arrival but not replaced after that. Tips - Take a water bottle. The bar staff will fill it with water / ice for you. You don't have to buy a hotel one. We took our own. Its quite windy so you can easily get burned because you don't feel the true force of the sun! Take clips to hold down your towels so they don't blow away. Don't worry about feeling self conscious if you are a bigger person. Plenty of big guys and girls around the pool (including me). Not somewhere where you feel intimidated. Same for dinner. Some folks in shirt and trousers and others in vest tops and shorts. To conclude I would say if you are considering a trip to Lanzarote then this hotel is worth considering.

Most excellent.

The hotel and staff went well out of their way to accommodate us, The room was excellent and supplied with coffee tea ect. As with all H10 hotels the food was excellent and an excellent choices. Staff very friendly and the hotel was clean. Had a good laugh with the room maids, great to see them laugh and smile they are A credit to H10.looking forward to returning in future.

Lovely week away .

Lovely hotel great staff very clean hotel loads of sun beds great food ! We we're half board and was good you could swap dinner for lunch and visa versa ...not a minus point but would be nice to have alfresco dining area and some comfy chairs outside of piano bar ..but would definitely come again . .

Nice hotel but improvements needed

Me and my boyfriend have just returned from a weeks trip and found it very relaxing and mostly enjoyable with just a few improvements I could suggest. The hotel itself is absolutely beautiful and has everything you could need. The pools are lovely and the grounds are huge with lots of space to relax. Most of the guests are older (60+) which didn’t matter to us but may be considered if younger guests are wanting somewhere a little livelier. We had a ground floor room which was so lovely and a great location. The room itself was perfect and super quiet at night. The food we found not to be amazing. It’s hard for the same chef to pull off different cuisines every night perfectly so we found most nights the food was underwhelming. We did also notice that usually the leftovers from the night before were used in a lot of the dishes the next day. Breakfast was good and the female chef who cooked the pancakes every morning was so lovely. It would be great if a vegetarian meat option would be available at breakfast as a non pork eater myself, I did struggle in that department. However there are many restaurants in playa Blanca that are much better than the evening buffet if you fancy a trip out. We loved the activities during the day however for a younger audience, the evening entertainment was more focused for older adults and we found it quite hit or miss. Most of the staff were absolutely lovely and more than happy to help however on two occasions we found some staff members to be less accommodating. On one of the days we were there I had an injury that I thought the hotel first aid could have a look at. It was just a bad graze, I did not need to go to hospital but it definitely needed cleaning up and dressing as there was a lot of blood and me and my boyfriend are not medically trained. I told the front desk and the man on reception came over with two tiny plasters and a used bottle of sterile water. He then told my boyfriend he had to deal alone with it as the man on reception couldn’t (not sure why). This was the only help we received which was worrying as I assumed they would have some staff who were first aiders. Also with the older clientele, I would hate for someone elderly to have an injury like mine and be left with almost no help like we were. Thankfully we went to a pharmacy which were much more helpful but we did end up spending €30+ euros on supplies to clean up my wound. On another occasion I went to the pool bar to ask for a mock tail. I asked a young girl behind the bar for it and she laughed in my face and sighed as if it was too much of an order for her to make me and then started laughing about it to the other workers behind the bar. It did make me feel quite uncomfortable and like I’d done something wrong by asking for the drink. I would hope other people would get better customer service than this. They are my only negative points and for a weeks stay they didn’t put a damper on the fab time we had in lanzarote. I’m not sure we would return but purely due to the fact we like to travel around.