H10 Timanfaya Palace, Lanzarote

Been a few times upto now, I am returning at Xmas this year =FANTASTIC PLACE!!! FANTASTIC STAFF !!!!!

I cannot fault this place . Staff are amazing ,Food I think is great always enjoy it.Breakfast,lunch & dinner always fresh and lots of choice too along with the chefs cooking something yummy like lamb chops, fresh fish ,steaks . Ive been a few times now and this year Ive booked for Christmas I know Ill have a fantastic time but its a nice chilled hotel the staff go above and beyond there are many lovely staff so I dont want to leave anybody out but the names I do remember are Pepe in the restaurant what a guy!! And Chris who is usually at disco bar and le Geria in the daytime , They are a credit to the hotel x

Did not want to leave

Did not want to leave. Staff are amazing from the lovely young man from lndia who checked us in and especially amazing staff in Kasbah restaurant. It was a special birthday and we stayed in suite 177. After we checked in a beautiful array of drinks and treats were delivered to our room. We went half board privlidge and dined a lot in Kasbah. Breakfast and dinner was amazing. It is our 4th trip and we will return. I noticed alot more younger people this trip which was lovely to see so word is spreading to young and older about this beautiful hotel. We barely left it for the week. We were just so happy to be there and spoiled. Til next time

Lovely week away .

Lovely hotel great staff very clean hotel loads of sun beds great food ! We we're half board and was good you could swap dinner for lunch and visa versa ...not a minus point but would be nice to have alfresco dining area and some comfy chairs outside of piano bar ..but would definitely come again . .

Nice hotel but improvements needed

Me and my boyfriend have just returned from a weeks trip and found it very relaxing and mostly enjoyable with just a few improvements I could suggest. The hotel itself is absolutely beautiful and has everything you could need. The pools are lovely and the grounds are huge with lots of space to relax. Most of the guests are older (60+) which didn’t matter to us but may be considered if younger guests are wanting somewhere a little livelier. We had a ground floor room which was so lovely and a great location. The room itself was perfect and super quiet at night. The food we found not to be amazing. It’s hard for the same chef to pull off different cuisines every night perfectly so we found most nights the food was underwhelming. We did also notice that usually the leftovers from the night before were used in a lot of the dishes the next day. Breakfast was good and the female chef who cooked the pancakes every morning was so lovely. It would be great if a vegetarian meat option would be available at breakfast as a non pork eater myself, I did struggle in that department. However there are many restaurants in playa Blanca that are much better than the evening buffet if you fancy a trip out. We loved the activities during the day however for a younger audience, the evening entertainment was more focused for older adults and we found it quite hit or miss. Most of the staff were absolutely lovely and more than happy to help however on two occasions we found some staff members to be less accommodating. On one of the days we were there I had an injury that I thought the hotel first aid could have a look at. It was just a bad graze, I did not need to go to hospital but it definitely needed cleaning up and dressing as there was a lot of blood and me and my boyfriend are not medically trained. I told the front desk and the man on reception came over with two tiny plasters and a used bottle of sterile water. He then told my boyfriend he had to deal alone with it as the man on reception couldn’t (not sure why). This was the only help we received which was worrying as I assumed they would have some staff who were first aiders. Also with the older clientele, I would hate for someone elderly to have an injury like mine and be left with almost no help like we were. Thankfully we went to a pharmacy which were much more helpful but we did end up spending €30+ euros on supplies to clean up my wound. On another occasion I went to the pool bar to ask for a mock tail. I asked a young girl behind the bar for it and she laughed in my face and sighed as if it was too much of an order for her to make me and then started laughing about it to the other workers behind the bar. It did make me feel quite uncomfortable and like I’d done something wrong by asking for the drink. I would hope other people would get better customer service than this. They are my only negative points and for a weeks stay they didn’t put a damper on the fab time we had in lanzarote. I’m not sure we would return but purely due to the fact we like to travel around.