H10 Gran Tinerfe, Tenerife

Fabulous stay!

Came back from this wonderful hotel on 18th Oct, wish Id have been staying longer, from a seamless check in to a very easy check out, where I may add my privilege access was reactivated until I left the hotel for my trip home & I was given a voucher for lunch in the restaurant. Absolutely beautiful hotel with a fabulous stay, could not fault anything from food to staff to the room & the privilege lounge & sunbed area was well worth having. Loved the A La Carte Italian, nothing negative at all, will definitely be visiting this hotel again & in my opinion is worthy of more than a 4 star rating!

Another Great Stay Our 4th Visit and Still Going Strong

Well, the hotel did not disappoint once again. This was our 4th visit and 3rd year running, and from the moment we arrived, we were made to feel welcome. The staff simply cannot do enough for you, and being greeted with a glass of Cava as you walk through the sliding doors is always a lovely touch. We know our room won't be ready when we first arrive, but this has never been an issue. We simply let reception do their thing, get our flip-flops and wristbands on, and off we go to enjoy the facilities until our room is ready. Once again, no issues with the room. It was kept clean throughout our stay, and the air conditioning worked well. One thing that still amazes me is the staff retention at this hotel. Seeing familiar faces and the staff we've made friends with over the years really does make it feel like coming home. It's something we genuinely look forward to each visit. The food was excellent again, with plenty of choice on the all-inclusive package. There's something for everyone, so you certainly won't go hungry. Daytime activities were well organised, with plenty of guests getting involved. We also enjoyed a summer foam party this year thanks to the fantastic weather. The evening entertainment was good as always, with something to enjoy each night. For me, though, it's the staff who make this hotel what it is, and I'd challenge anyone to say otherwise. Their friendliness, hard work and welcoming attitude are a big reason why so many guests return year after year. We've also met some lovely people who visit at the same time as us each year, and it's always nice to catch up with familiar faces. Four visits later, we're still looking forward to coming back, which I think says it all. A big thank you to all the staff for another memorable holiday. Already looking forward to March/October 2027. See you all again soon!

Fabulous location, great hotel

We arrived at 10.45 pm was told dining room closed but as we had opted for 1/2 board we were given a lunch voucher to use any day of our choice during stay. As half board needed to load interactive wrist band with 100 for drinks n snacks. We had a junior sea view suite on 8th floor which was massive, cleaned daily and towels replaced if required around 6pm when chocolate lady arrived. Mini bar could be stocked to order at cost, we didnt bother. Massive bed but have to say the most uncomfortable one ever slept in, mattress was extremely hard and pillows were like concrete blocks. Long wait for lifts at certain times. Lots of sun-beds around pools these were taken very quickly but plentiful. There was a notice saying items will be removed if placed before 10am. My husband was down most mornings for 9.15/30 always got a bed at side of pool. One morning he was down at 9 reading I joined him at 9.45 and then walked around other pool to have a look and our towels n items were removed!! Pool towels there was a deposit of 15 and if wanted to change there was a 1 per towel charge. Only went to main Buffett restaurant staff lovely and helpful, indoor and outdoor seating although could be a wait for outside especially at sunset, but to be expected. Food choices plenty, lots of fresh salads, meats and fish. Themed nights lots of choice. The one lunch we had was English theme chicken nuggets, roast beef which made me laugh, nuggets were lovely though. Only negative side for the restaurant all plates were warm as were the glasses, so if having salad or juice not very good. Location right on beach with access directly from lower floor, however that door is locked at 10.30 which we discovered after walking along beach and returning 11.30pm and not being able to get in without having to walk all way round!! We didnt stay around hotel at night, so cant comment on entertainment. The team around the pool were friendly and fun but they seemed drawn to the younger guests. Reception staff very friendly and welcoming and were very helpful. Check out is 12pm and we werent leaving till 4.45, wrist bands cut off, told if wanted food or drink would need to pay on card and internet access disconnected. Given courtesy room for shower, strict time limit though. Would I stay again yes providing beds softer as didnt sleep well for 10 nights!!

Winter holiday

This is great hotel with extremely good staff.