H10 Rubicón Horizons Collection, Lanzarote

Illusion of being a 5 star

In some ways the illusion of reception makes the hotel look 5 star - but although we are returning customers its still Enjoyable but its a 4 star at best - Good points - staff, cleanliness, safety all great . Bad points - very expensive for what you get - some front desk desk staff very rude - One girl in Particular- the steakhouse should be closed down for Health and safety reasons - its just dreadful and we all Got sick - 2nd year in a row the lifts were out of action - how is that possible - One particular woman was working for Customer service and she saw 16 people walk out of that steak restaurant and was handing out ratings card like She didnt care - The rubicon is driving towards adults only With the bistro cut off for kids - and they catch you for Bottles of water for 3 euro every time You get dinner - surely water is complimentary- Its not a 5 star hotel - for us as returning customers we have accepted its a 4 star and A Nice One - will try and Get a Deal next year - Or maybe try a real 5 star in playa Blanca Room was cramped even with privilege upgrade of 2300 on top on the 9 thousand We paid for Flights and Hotel so all in all - not Value for Money

great hotel

my wife and i stayed here and went all inclusive it was wonderful food was amazing only downside was you can only go and use the steam room and the sauna once and thats all after paying over two and half grand u would think it would be included thats the only downside

Very Good!

This is the first time Im writing a review while Im still staying at the hotel. It doesnt get more honest than that, right? In short: A very good hotel with amazing food, beautiful but slightly dated and rather noisy rooms. The resort is very well maintained, and theres a huge selection of food and drinks. Unfortunately, the usual sunbed reservation with towels happens here too, and the hotel doesnt seem to do anything about it. The full review: Ive wanted to stay at this hotel for the past two years, so I was really looking forward to this trip. I booked a Junior Suite and was assigned room 9011. To be honest, I was a little disappointed because its very close to the lobby, the main restaurant, the pool, and the walkway to the restaurant. Its a busy location, so you dont really get to enjoy the privacy of your balcony. Last night, guests checked into the room above us. There was quite a bit of noise, and thats when we discovered that the rooms are not very well soundproofed. Listening to children running around above you isnt exactly relaxing. Now for the positive side: the food is absolutely fantastic. Theres an incredible variety, and its definitely worthy of five stars. Breakfast, lunch, and dinner are all excellent. Every day theres a wide selection, including fresh pasta, wraps, paella, steak, prawns, and much more. Theres cava, fresh juices, good coffee, and water is available everywhere. The pool bar even serves sandwiches and salads if you somehow get hungry between mealswhich honestly feels almost impossible! The coffee there is excellent as well. The staff are friendly, hardworking, and always helpful. A few suggestions for improvement: The hotel asks guests to buy a reusable water bottle that can be refilled. Personally, I think this bottle should be included free of charge. Its better for the environment, encourages guests to stay hydrated, and benefits the hotel as well. During dinner (between 7:00 PM and 9:00 PM), I would also recommend placing water, wine, and cava stations around the restaurant. The waitstaff work incredibly hard, but during busy periods they simply cant keep up, which sometimes means youre halfway through your meal before receiving a drink. I would also pay more attention to room allocation. Why not simply ask guests whether they prefer a quiet or a lively location? Im here with my daughter, and we were hoping for a peaceful stay, yet we were placed in one of the busiest areas of the resort near the family pool. We would have much preferred one of the quieter rooms towards the back, near the adults-only section. After all, were paying around 300 per night for a Junior Suite, so we expected a little more consideration. Happy guests are returning guests. Ill post another update after weve tried the la carte restaurants. Overall, were very happy with our stay so far. Ill update this review at the end of our holiday.

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.