H10 Rubicón Horizons Collection, Lanzarote

Improvements needed but lovely hotel

Rubicón Horizons, Lanzarote Honest Review Weve just returned from a stay at Rubicón Horizons and overall, we had a lovely holiday. There are definitely some things the hotel does really well, but also a few areas that could be improved. The good The food was plentiful with a really good variety, so there was always plenty of choice. The pools are lovely and we never had any problem getting a sunbed in the morning, which was a huge bonus! The hotel grounds are beautiful, spacious and very well maintained, with lots of lovely areas to sit and relax. The hotel staff were, for the most part, very nice and friendly. The Piano Bar is absolutely stunning and was one of our favourite places in the hotel. Its beautiful, relaxing and perfect for sitting with a drink in the evening. The drinks were another big plus. Cocktails and other drinks are branded and were really good quality. Mikes Coffee was also excellent and the caramel frappes were absolutely delicious! We also tried the la carte restaurants. The Italian was amazing and definitely worth booking we really enjoyed our meal there. We also tried the steak restaurant, and unfortunately this was a completely different experience. The steak was absolutely vile and, in our opinion, definitely one to miss. Very disappointing, especially compared with the Italian. We originally booked half board but decided to upgrade to all-inclusive. We actually felt this was the better option as drinks and extras can add up quickly. Everything is conveniently charged to your wristband and you simply tap it, which is very easy. The not-so-good Unfortunately, the rooms let the hotel down. They arent particularly modern and, more importantly, our room wasnt cleaned as well as we would have expected. We asked twice for our beds to be changed and, unfortunately, we were still waiting when we left, which was disappointing. The air conditioning also wasnt great and didnt seem to cool the room very effectively. The over-bath shower could also be quite difficult and potentially dangerous for anyone elderly or with mobility issues, as getting in and out of the bath is quite high. Would we return? Probably not but this is mainly because of the location rather than the hotel itself. Its quite out of the way and theres a long walk if you want to get to shops or have a wander outside the resort. Overall, we had a good holiday. The beautiful grounds, pools, food, drinks, Piano Bar and friendly staff were all definite positives. If the rooms, cleaning and air conditioning were brought up to the same standard as the rest of the hotel, it would make a big difference. A lovely hotel with some great facilities, but the location and room standards would make us look elsewhere next time.

Another great stay

We came to this lovely hotel for the second time in a month with my daughter and two small grandchildren (age 8 and 4) The experience was just as good both times Teresa looked after our booking request and Dario was very helpful again whilst we were there .thank you to you both ! The childrens pool was our place of choice although the larger pools were a hit too . The pool was very strictly overseen by a SOS guard from 10am when the pool opens and they made sure the children were safe We left the hotel only once to go to the beach the hotel is 100 percent geared to childrens happiness . The buffet restaurant for breakfast lunch and dinner was enjoyable although we did sneak a couple of breakfast visits to the blue moon restaurant (adults only) which I can highly recommend. We visited the Italian la carte twice which the children loved (pizza mad)and this was a good experience also the waiters were very child friendly in here The hotel itself is well maintained and all the drinks on All Inclusive were top branded names. We booked a sea view room which we would recommend We will return again to this family orientated hotel

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.

H10 Rubicon Palace fantastic!!

I love the swimming pools and the animation team especially Jan! Very good activities for everyone and music is good!!!! Volleyball and zoomba very good with the animation team. Great place to stay with family!