H10 Playa Meloneras Horizons Collection, Gran Canaria

A Wonderful Family Stay with Exceptional Service

We had a wonderful week-long stay here as a family of three and couldnt have asked for more. Every aspect of the hotel was excellent: our room was lovely, the food and drinks were great, the hotel was spotlessly clean, and the pools and sunbeds were fantastic. The gym is also really spacious and well equipped, and the tennis and padel courts are of excellent quality. The hotel is in a beautiful setting along the coast, and we were lucky enough to have perfect weather throughout our stay. What really sets this hotel apart, however, is the service. Every member of staff goes above and beyond to make your stay special and memorable, and the level of hospitality really stood out. A particular highlight was getting to have a game of padel with the hotel manager, David, and his colleague, Alberto. Great fun and a brilliant experience, but Ill make no mention of the result! Overall, we had an amazing stay and would most definitely return. We would highly recommend this hotel to anyone looking for a relaxing and memorable holiday.

Nice place, some improvements are necessary

I, my wife and our 12 years daughter stayed in this resort during the second half of August 2026. We stayed in a suite, which was very good as layout, functional and more than enough storage places for a family with one child, new and well maintained. Very nice view from the large terrace over the pool and ocean, with enough privacy. The minibar theoretically replenished every 2 days with beer, soft drinks and some snacks. We have to call every two days to replenish it. This is an important problem of this hotel. They want to be sustainable, so they dont provide water in plastic bottles. You need to buy a metallic bot-tle and to replenish it at some stations which were only 3 for more than 350 roomsthe bottle had 660ml, for three persons in summer is not enough, we were thirsty during the night several times, and we bought water from outside The gardens and grounds are very nice and well kept and the pools are pretty large, not clean enough (you can find hair usually in the pool), but not very crowded. Public beach with a lot of rocks , we didn t use it at all. Nice panorama from the Tropic bar terrace and from Infinity pool. Most of the public toilets were well cleaned but, for those located near the pools most of the times we found them dirty, plenty of water. The kids have a very small kids club with a small variety of activitiesour daughter didn t enjoy it. The personnel are not enough, not good for this job, Main restaurant, not bad food but not enough varied, they provided almost the same food every day. The design of the restaurant very minimalist, looking like a canteen. The inside buffet was very noisy, it was very hard to eat inside without getting very annoyed. A lot of persons preferred to eat outside, on the terrace where is a nice place with an acceptable service. Only one thematic evening during our stay, with tasty sea food. We tried two a la carte restaurants: Brasserie and Italian. There was a charge between 35 and 50 Euros per person, with a very little variety of food, and not very tasty. At the Brasserie it was OK but at the Italian you can choose as a main dish only pizza, pork or pasta, it was not quite Italian. Most of the waiters looked grumpy, and I rarely saw a smile on their faces, not very experi-enced, not very thoughtful, most of them didn t understand English, but also with no guidance and coordination from the superiors. Still, we got along very well with Ana Maria, waiter at the Buffet restaurant and at the bar, who helped us several times to have a decent meal, being much more trained and careful than the others. At the bars, not tasty cocktails, some bartenders or waiters didnt know what is in the beverage menu. At the pool bar the cocktails were awful, very difficult to drink. Moreover, the waiters bring you something totally different, or if you ask two drinks they bring you only one. On the other hand, the spirits included (whisky, brandy, rum) were of medium-good quality, not very much to complain here. Daily entertainment was a disaster, aqua gym almost the same every day, the girl was pretty good but the boy was not at all gifted. Not enough sport activities, only 2 persons as animators, no party (foam, pool party, .only one White party at 2 weeks). Evening entertainment, only a few interesting nights, but most of them boring. For kids nothing to do in the evening, excepting mini disco which for small kids; at 12 years you don t have any-thing to do, only to look at the telephone. No bell boy service. When we arrived, nobody helped us to take the luggage from the car and to move it to the reception (our driver helped us). During our stay we noticed a lot of similar situations, guests let to manage by themselves with the luggage, no matter if there were wom-en, old people, families with small children. Nobody from the guest relation came to ask us if we have a problem, they didn t seem inter-ested in collecting information about the guests opinions. To conclude, H10 Meloneras has a great potential, the issues we noticed can be solved pretty easily (English knowledge, trained personnel, especially at the bars, restaurants, better man-agement involvement, more sports and animation activities, more varied food). Its a shame that such a good infrastructure, amenities and landscape that H10 Meloneras has are wasted by the drawback of some unsatisfactory services.

Fantastic Holiday

Weve just had the most fantastic stay at the H10 and honestly, we couldnt have asked for a better holiday. From the moment we arrived, everything about the hotel made us feel relaxed, welcome and really well looked after. The hotel itself is fantastic. The facilities are excellent, everything is beautifully maintained and theres such a lovely atmosphere throughout. The food has been brilliant, with plenty of choice and something different to enjoy every day. The pool areas are great, the location is superb and the attention to detail from the staff really does make a difference. But what really makes a hotel special is the people, and the staff here have been exceptional. Everyone weve met has been friendly, helpful and genuinely happy to make sure guests are having a great time. A special mention has to go to Miguel and Begona. They have both gone above and beyond throughout our stay. What lovely people they are, and a real asset to the hotel and the company. Theyve helped make our holiday even more special and we really cant thank them enough. A massive thank you to everyone at the H10 for making our stay so enjoyable. Weve loved every minute of it and would have absolutely no hesitation in coming back. And finally a big recommendation! If anyone is thinking about booking a holiday, Id also highly recommend Key Holidays in Romiley, UK. Weve booked every one of our holidays through them and every single holiday has been brilliant. Theyve always been incredibly helpful, knowledgeable and have taken all the hassle out of finding and booking the right holiday for us. So, if youre looking for a great holiday and want to book through a company you can trust, give Key Holidays in Romiley a try. You wont be disappointed!

Simply amazing - surpassed my expectations

Just wonderful in every way. The staff, the food, the venue is just incredible. We are a large family and everyone loved it. The restaurants were such great quality and catered for dietary requirements. Staff in every department were so friendly. The quality of service was so good and the place is pristine. Classy clientele with NO sun bed wars which makes day time much more relaxed. Would love to come back as it surpassed my expectations Highly recommend