H10 Duque de Loulé, Lisbona

I loved everything about this hotel. It is an exceptional and beautiful establishment with lovely staff and outstanding care and attention to detail. Guests are treated to outstanding service and feel valued. The management and staff should be complimented for the great care and attention to the quality of the hotel and the service they give to their guests. The reception staff were very welcoming and extremely helpful. One member of staff provided exceptional service and deserves recognition. Patricia Marques did everything she could to make our stay absolutely wonderful. From the very moment we entered the hotel for the first time, she made us feel like very special guests. Every day she checked to make sure that we were doing okay and had everything we needed. She gave brilliant travel advice, explained the transport systems very well and sent us on our way, each day, with our journeys mapped out for us. She made our trip to Lisbon exciting, fun and very memorable. We had a city view room and it was pretty spectacular! Everything about the room was perfect. It was super-clean and was well appointed with a luxury feel. The bedding and furnishings were lovely and the decor very tasteful. The window seating was a particularly nice touch. The bathroom was gorgeous. The toiletries were fabulous and the extra touches ensured that we had everything we needed. The staff were very friendly and polite and we appreciated the care they took in keeping our room perfect. We really appreciated the complimentary water and cookies! The breakfast buffet was superb and beautifully laid out in a spacious area. The hot menu choices were wide-ranging and suited everybody. The food was cooked exceptionally well and always came hot and tasty. The choices were amazing. Everything was well laid out and extremely clean and tidy. The staff were warm, friendly and very helpful. We never had to wait for attention or service. It was a great start to the day. We enjoyed the rooftop bar. The staff were very helpful and kind. One of the members of staff was working his first shift and did exceptionally well. The view was amazing and it was well furnished with a great atmosphere. The drinks menu was very good. I chose to come to this hotel because we have always had good experiences and the Duque de Louie did not disappoint. The decor, the facilities, the exceptionally high standards of furnishing and cleanliness are all first class. The reception area is gorgeous and the decor throughout the hotel maintains a very tasteful black and white theme. I loved the little prints beside the elevators.

The hotel was charming, comfortable and the staff was excellent. During morning breakfast Gonsalo Santo and Wana Gama were friendly, helpful and provide excellent service (well done you two). The overall staff was great and we loved the roof top bar. Overall, a fantastic experience

H10 is a wonderful hotel that will take care of all your needs. We were there during the power outage and they worked so hard to make everyone comfortable. Each room is beautifully decorated. The staff was very helpful to all our requests. We have stayed in H10s in multiple cities and have found all of them to be delightful.

Brilliant hotel. We stayed for 4 nights and had a great experience. Our room was spacious and very clean, the staff were always very polite and helpful, and the rooftop bar has an excellent view over the city! The hotel is 2 minutes from the metro where you can get all over the city, and even walking only takes 20/25 minutes to get into the busy streets and attractions.