Ocean Eden Bay, Giamaica

We took a 10 day getaway and really enjoyed our stay. The resort is lovely, and there is a ton of choices when it comes to food. They really do have entertainment at night - shows, live bands, bowling, casino. The whole experience was amazing and a great value. Shoutout out to great service from amazing staff: Sharlette - Blue Moon restaurant Jhanelle - captain market Desmonde - Marlin bar Melissa - Housekeeping building #3 Jason - hotel lobby bar

Majority of the staff were very respectful, friendly and polite, this is our 5th time here, the food was good,Monique the manager at captains market was very informative and friendly, danehsa is always helpful and check on us throughout our dining experience, Mandiann the supervisor at captain market was our number one, Vanessa was also helpful, Theodore the chef was great he directed us where to dine, all was amazing would recommend and definitely come back.

Book now you won’t regret it!!! Yet, another AMAZING stay at Ocean Eden Bay. Staff members at Ocean Eden Bay are READILY available to assist customers with a smile. The Privilege category provides a pool of butlers who are available to service customers’ needs from morning to night. This strategy is synonymous with strength in numbers….Their modus operandi is to continuously exceed expectations, and ensure each privilege customers’ journey at Ocean Eden Bay is memorable. THANK YOU PRIVILEGE team for all that you do!! I feel compelled to make mention of the PHENOMENAL service from the following: Leadership - Mr. Guillermo Lachapel Keep on driving BEST IN CLASS strategy…IT’S WORKING!! Duty Manager - Gorgette Stupendous customer service and great follow through. Privilege team members: Jeffery - Stellar and exemplary commitment to providing an amazing customer experience. Carline, Ryan, Daniel, Anastacia, Tyiesha and Candace (privilege bar) - It was a pleasure being served by all of you. Bartenders - Nashenia, Ritchie and Romone - What can I say, you have that special touch with customers!! Housekeeping - Samatha your top notch housekeeping skills has not gone unnoticed. To the coffee shop team ( Latoya, Samantha, Alexi and Shantale) who serve a variety of specialty coffees, teas and freshly made pastries. I appreciated the warm welcome and friendly conversation on a daily basis. And yes, I am already planning on returning in the next couple of months.. Book now you won’t regret it!!!

The resort has so many great people working for them! Monique the restaurant manager was creating customer experiences and keeping guests happy the entire day! Daneesha from Captains Market was sweet and on top of our drinks at all times. Jebaree from Sakura cooked a great meal and kept the whole table engaged. Desroy at the Steakhouse was super nice and made sure we had everything we needed. Rochelle made me the best omelettes at Captain market and always inquired about our stay. Last but not least, Nashenia the pool bar tender always was happy to see us, remember our drinks and took great care of us. Your staff makes the resort what it is! The things to work on are cosmetic needs around the rooms and other areas. My room fridge never cooled down enough to have a cold drink. Need a way to get ice more easily. And please let the guests control their AC. It seems to be on a timer. More options for late dining or snacks are needed. Overall, this was a great place with good people. I definitely will return.

Staff was very accommodating,Monique the manager and Samantha the hostess assisted in getting us into the dinner show for my birthday, it was really great, terri-ann from the front desk was really polite, the check in process ran smoothly, we enjoyed the lazy river, the food Was great , wanted to experience more jamaican food, but we are leaving on Jamaica night, Monique told us we could get all Jamaican food, we will definely be coming back, we really enjoy our stay and thank you all for making it an amazing anniversary and birthday. Some things that can be improved, its some of the staff can be a bit more friendly Train the staff to interact with guest and share necessary information,like using the different showtime areas , the beach is rocky but we could go to spot that's good or get water shows , all this information could be communicated upon arrival.