Ocean Coral & Turquesa, Riviera Maya

Stayed four nights for anniversary, chose the Royal Master suite on the Privilege package, the privilege amenities made things much easier, our concierge, Luis, was very attentive to all our needs and made reservation arrangements for us every night, he was reachable on WhatsApp and was always attentive and quick to respond to every need and question also access to the Privilege lounge and restaurant is a great perk. We did not use any of the other privilege amenities since we stayed on the beach most the time. The resort itself is aged but very well kept, all the staff starting from the receptionist at the front desk to maintenance and restaurant staff are very friendly and polite. A special recognition and thanks to Luis, our concierge, Humberto and Miguel at the Blue Moon restaurant an Antonio at the main pool that was very attentive and made sure we stayed hydrated the whole time we were at the beach. We would definitely stay here again and I would make an effort to go with another privilege package, its definitely worth it to me

Just came home from our 2nd visit here. Definitely not our last. From check in to check out, everything was great. The resort is well maintained, rooms are spacious, food is very good but the stand out is the staff. I have to mention our butler Brandon. He was excellent and made our visit extra special. Freddie at the El Beso bistro was amazing and Ricardo kept us well hydrated and was so great. Ive only mentioned a few but every single staff member was so nice.

WE had an Excellent vacation at this resort, have been here many times and basically consider it home away from home. Our Butler, Carlos (Charlie) takes excellent care of us, checking in regularly thru the day. Jose and Claudia at the quiet pool also are very accommodating. The Privelege stall and Freddy at the El Beso pool all make us feel like family. Will be back soon!!

Not long back from an amazing 2 weeks in Mexico. I can genuinely say this is the best holiday we have had in years! The hotel was fantastic and had something for all the family (15, 12 & 5 year old kids included). From check in to check out the staff were fantastic and nothing was too much trouble. On check in we didn’t have adjoining rooms as requested however the staff soon fixed that and put us in rooms next door to each other which was peace of mind to have the older kids in the next room. We spent virtually the whole holiday around the daisy club pool due to the little one. There was plenty of sun beds available with shade each day. The staff at the daisy club bar were brilliant and a special shout out to the daisy club girls who were amazing with our little one. So much so he kept asking to go back in each day (which was great to get him out the midday sun). The whole hotel was exceptionally clean and the rooms were of a good standard. A few tired bit in the rooms but nothing that was to worry about. Food in the hotel was great and there was a varied menu. Booking a table through the app was also really easy to do. All in all a fantastic holiday at an amazing hotel. I’m sure we’ll be back at some point but there’s lots of other places in the world to visit first!