H10 Rubicón Palace, Lanzarote

Had a fantastic time while at the hotel.All the staff very helpful from the moment you arrive.The rooms are cleaned daily by lovely staff.A vast selection of food so even a fussy eater would find something to eat.The grounds are kept clean and tidy at all times.we went to the dinner show which we really enjoyed this is free if you're all inclusive or 9 euros if you are half board .Entertainment staff friendly and professional. The weather was great even through it's was November not to hot the lowest was 24 degrees highest was 28 degrees.All ready thinking of booking for next year

Currently on holiday with friends at the Rubicon palace and wanted to take a moment to put on a positive review for the staff in the Piano bar. All the team in there are great, attentive, friendly and very efficient. Particular praise for Otman , great guy always has a welcome and smile on his face. The team are a credit to the hotel.

Ive just got back from another lovely stay at the Rubicon Palace - definitely a hotel Id recommend for all sorts of people, whether youre a couple, group of friends, family or travelling on your own. Its my third time going as a solo traveller and I never felt awkward in any way, and the area is very safe walking out of the hotel towards the lighthouse or into Playa Blanca town. Its such a beautiful hotel which has been designed in a unique and tasteful way. The reception and piano bar area look amazing as soon as you walk in, and I loved the room I got this year overlooking the chill out pool. I was in the same block last year but on the other side overlooking the apartments next door. This side with the pool view was lovely and quiet, and there were some beautiful sunrises from the balcony. I didnt get a welcome gift this year even though Ive signed up to Club H10, but did get some Canarian mojo sauce as a leaving gift which was a nice touch. During the day I liked spending time by the heated pool where the water is so much more pleasant than the main pool and you get sun for most of the day. You do get more families with children which is understandable but it wasnt rowdy apart from a couple of days where there was a larger family who were a bit loud, but I had my earphones in listening to music anyway. Ive always been impressed by the food. I know some people say it gets a bit samey but this is often the case with buffet restaurants and theres a good choice so you could always try different things if you wanted. I loved the breakfast in the main Janubio restaurant - plenty of hot options like bacon and sausages as well as fresh pancakes, churros and so many breads and pastries. I went at 7:30am when it opened and it was so peaceful at that time - about an hour later it did seem to get quite busy. I also went for the evening meal around 6:30pm when the restaurant opened as it wasnt quite as busy and the food was all fresh. I liked sitting in the outside areas as the evening temperatures were so pleasant. I went twice to the Sakura restaurant which I think is the best themed restaurant. I love the design of the restaurant and atmosphere, and there are some really nice options on the menu. The first time I had duck and second time I had Thai red curry. I wasnt massively impressed by the carrot cake for dessert - it was a huge slice but was quite dense and not very carroty - the carrot cake in the buffet restaurant was actually much nicer. I also went to the Steak House which I think is better than some people give it credit for - the menu has changed a bit over the last few years and I think the service has improved. The portions were HUGE - chicken wings for starters, New York steak for main and chocolate brownie for dessert. I was so full afterwards! The only thing I missed was the peppercorn sauce with the steak which they had last year. The live music in the piano bar is lovely to listen to on an evening, especially the violinist who plays some beautiful tunes and creates a lovely atmosphere. I think its good that theyve introduced a table service - especially as a solo traveller, as before it was a bit awkward as you couldnt really get up to queue for more drinks as someone would end up taking your seat. I will say that the waiter service is sometimes slow - there were a couple of times where I felt a bit ignored and seemed to be waiting a while. Other times it was quicker especially after Id been there a few days and one of the waiters remembered my usual order. I do wonder if they should trial a system where you can order drinks via a QR code on the H10 app. I know some people like talking to the waiters, but I think they're a little short staffed so surely this would help. The waiters seem to take it in turns with a couple of them taking orders on a phone and a couple serving drinks. It would just free up their workload if you could order the drinks yourself. You also have evening entertainment in the disco bar where the main show usually starts at 10pm. As in previous years it was a bit hit and miss but there were three acts I was impressed by - the Rock Resurrection band who were there twice performing two different shows, Beatles tribute, and a solo singer called Maritza whose vocals were amazing. Ive had a great time and Im already thinking of coming back again next year!

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.