H10 Rubicón Horizons Collection, Lanzarote

Holiday reviews

Thought the hole complex was very good,very clean and tidy. Breakfast and dinner buffet was excellent with lots of food to choose from, the Italian and Japanese restaurants were very nice, however the steak house was a bit disappointing with wrong orders and poor service. Overall I really enjoyed my and would definitely stop there again in the future.

Didn't want to leave...

I was worried before arriving due to some bad reviews, but this hotel was fabulous. My husband and I upgraded to the Adults-Only option for an extra 200 for 10 nights, and it was worth every penny. The Blue Moon restaurant and the Adults-Only Bistro provided excellent service, and our room was clean and fully equipped. The resort has excellent facilities, plenty of sun loungers, great entertainment, and beautiful relaxing areas. Food choices were great, and the Italian la carte was amazing. Every member of the stafffrom reception to the cleanerswas friendly and attentive. Huge shout-outs to Jose in the Piano Bar for his wonderful service, and to the lovely lunchtime crew at the Bistro Bar. We highly recommend this resort and will definitely be back!

4.5 stars

I wish I could give this a 4.5 star review. However, it while we loved our stay and would absolutely recommend it to family and friends, I couldnt give it 5 stars due to a few issues. We booked with TUI and booked 2 rooms for the 3 people in our party. We opted for H/B as none of us drink a huge amount and we felt 2 meals a day would be plenty. This was a good choice for us and it worked out well. Any extras outside of that can be tapped on your wristband and you can pay the bill on checkout. First off dont be worried about having booked this hotel - it is great, the most beautiful setting and loads of space. The food in the buffet restaurant was overall great apart from one busy morning when they ran out of rashers etc We ate twice in the Italian restaurant and it was fabulous. The food in the pool bar was not nice the one time we tried it. Staff throughout the hotel were lovely - especially the animation team. The activities were very enjoyable and as we were h/b winning a free bottle of wine with dinner as a prize was a real treat! The pools were lovely but cold - too cold for us to swim in (end of June). No problem getting sun beds, lovely clean towels every day. The other guests were mainly a mix of English, Irish, French and Spanish and all seemed very lovely. The guest relations team were outstanding and helped greatly with access to printing for a work issue that arose. As j was travelling with my elderly mother they were also so kind and arranged a late checkout at 3pm on our day of departure. However, unfortunately our wristbands didnt work on our room door after the original checkout time. Now some issues we encountered. My daughter is a type 1 diabetic and on 2 occasions once in the Piano Bar and once in the pool bar she was served full sugar Coke instead of the Coke Zero that she had ordered. This caused her to be quite unwell with a high sugar event. I emailed the customer service team and explained how staff needed to be more careful and they took the matter seriously. Another issue we had was that our bed was made up without sheets on our 2nd last night and as I didnt discover it till late at night there was nothing that could be done - however, the next day they did the same and we had no sheets again - I was fuming to be honest - not good enough for the standard of hotel. So overall 4.5 stars. Its a beautiful hotel on a beautiful setting. Staff in general do their best and work very hard. We will be returning again later this year and are looking forward to it already!

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.