H10 Rubicón Horizons Collection, Lanzarote

Looking at booking again soon

Second visit in two years didn't disappoint location spot on always good atmosphere everyone staff and visitors always friendly, went privalige again so great service there, staff are always cleaning something around the hotel, early in the morning and evenings. Value is good with the options to start basic and build your package. Noise level not a problem. Service excellent, and amenities was plenty to do. Was my 50th birthday treat

Wonderful holiday with small children

Dont let some reviews put you off. This is a lovely resort and wonderful for families. The staff were very friendly and kind to our young children. The kids pool and heated larger pool were the perfect temperature, we were in them all day at the end of October and never felt too cold, including our toddler. Our room was spacious, even with 4 of us sharing, and nicely decorated. It was in a great location close to the pools, restaurants and shops. The kids animation team and mini disco were amazing, our kids loved them! I had a massage at the spa which was pricey (to be expected) but very good. To address some of the negative reviews: - Yes, people reserve sunbeds, but its not the crazy rush you sometimes see. We went out between 8 and 9am each day and always managed to get 4 sunbeds together where we wanted to be. But dont expect to go out at 11am and have a choice of sunbeds. - We never had to wait longer than 5-10 mins for someone to take our drinks order at any of the bars or restaurants. The drinks were branded and there was a wide selection. - The main buffet is busy but not crazy. The food is plentiful. There was occasionally a queue to get in, but there are a huge number of tables so it goes down really quickly. We never waited longer than 5 mins in the queue. - We booked our la carte dinners as soon as we arrived and there were lots of slots available for the second half of our stay really not sure why people are saying they struggled to book, we had a choice of days and times for all of them available, and this was during UK half term. This hotel is more of a 4.5 star than a true 5 star, but thats acknowledged by Tui and Jet2 who dont give it a 5 star rating. A couple of small points for improvement: - The mini disco starts at 7.30pm and the buffet doesnt open until 7pm, which meant we either had to rush through dinner and miss some of it or eat afterwards which was quite late for our kids. They really should put the mini disco on 15-30 mins later (or open the buffet earlier). - Similarly, the main evening shows didnt start until 10.30pm which is quite late, meaning we didnt see any of them. However they did have a singer on between the mini disco and main show each night and we enjoyed listening to them. - Our meal at the Italian la carte was quite disappointing. We were rushed through and literally asked to order dessert 1 min after our mains had arrived. They served the dessert before wed even finished mains. It felt like they just wanted us to leave so they could seat another family. The food quality was also not great. However the Asian la carte was really nice, we would go there twice next time instead. Overall, we had a really lovely stay and were already talking about returning next year!

Fabulous holiday in Playa Blanca

We chose this hotel as have stayed in a H10 before and loved it. We took the privilege room and all I can say is so pleased we did. Room and views were excellent and the use of other restaurants was worth it. Loved the location as it was away from main port side of Playa Blanca. Special shout out to hard working Sandra in Blue Moon restaurant which was our favourite she was organised and worked hard with her team. Would return.

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.