H10 Rubicón Horizons Collection, Lanzarote

Amazing

The Hotel is in a good location, we upgraded to privilege which was well worth doing. We had a lovely room with a patio which was cleaned every day. The staff were so kind and helpful and the service in the restaurants was amazing. The food was really lovely with plenty of choices. All the areas are very clean. You could do different activities most days. We will be going again later in the year

Brilliant

Once again our expectations were met at this hotel. We like walking and its location between the light house and the town is ideal. The food we had in the privilege restaurants was first class as can be seen from my pictures. The staff all worked their socks off and nothing was too much trouble for them. The newly remodelled entertainment lounge looks as good any Ive seen in a holiday hotel. Drinks are all named after- international brands and the cocktails are freshly made, not syrup you find in some other hotels. Ive already booked to go back and cant wait.

Brilliant holiday. Beautiful hotel

Me and my partner have just returned from a weeks stay at the Rubicon Horizons hotel and we had an absolutely brilliant time. We were all inclusive and there is a great selection of branded drinks included with this. I was a little hesitant after some of the recent reviews regarding the hotel being outdated, not clean or wait times for food and drink. However, we thought the hotel is beautiful, very modern and very clean, a huge lobby area awaits you on arrival where youre given a plate of snacks and a glass of fizz- nice touch. Our room was out in one of the separate buildings from the hotel, a short walk away and was very nice and clean, a good size with a huge bed and Rituals products in the bathroom. Regarding wait times, we found this to be a little mixed but on the whole, service was good. We went to the Disco bar every night and only had an issue getting drinks once- it took 30 mins for the order to arrive but it was a particularly busy night and they seemed to have less staff on. Other than that we never had a problem with ordering drinks in the Disco bar. And we really enjoyed the entertainment at night, it was always good fun. We went to the Piano bar twice- once at night and once during the day and found service to be a lot slower here but the bar itself is lovely and has a terrace outside with great views of the hotel and the sea. Good cocktails too. As for food, we ate at the buffet restaurant a few times and enjoyed it, there is a lot of choice and there are people cooking some of the food fresh, which is nice. Although we wouldnt have wanted to come here every night as it does get a bit repetitive. It can get very busy and sometimes can be difficult to order drinks at times. We really enjoyed the breakfast and lunch at the buffet though. The pool bar during the day serves lunch in a buffet style- burgers, fries, chicken nuggets, hot dogs. We tried some of this but it wasnt the best, preferred the buffet for lunch. We used our 3 la carte dinner options and went to the Italian, Asian fusion and steak restaurant. The Italian was our favourite- really good pizza and very fast service. The Asian restaurant was lovely food, we found the service to be a bit slow and although it was not full when we arrived, a lot of staff seemed to be running around not really doing anything. We enjoyed the Steak restaurant as well, the starters were quite basic but the burger and steak for main course were really good- steak was cooked to perfection. Very friendly staff in this restaurant, who although were busy, apologised for the wait times and made sure we were enjoying our meal. Would recommend going into playa Blanca- there is a lovely coastal walk from the hotel which takes about 30 mins. We also went there at night for dinner once and it was only 5 for a taxi. Overall we had a brilliant week at this hotel and we would definitely return in the future

Rubicon Palace Lanzarote Balance Review

We have recently returned from a 14 night stay at Rubicon palace. This was not our first H10 hotel but it was our first visit to the Rubicon. The holiday did not go without some issues which needed a few frustrating visits to guest services to get sorted (Room location not as expected / Mini bar not being stocked). To be fair though once highlighted guest services did their best to rectify any issues as soon as possible and made small gestures to make amends for the hassle. The resort being so big it could take revisiting to ensure the action is followed up as sometimes the right hand does not know what the left is doing. This invariably involves walking 10 mins to reception each time. Can a telephone not be installed in each block to contact reception in the event of issues outside the room like door keys not working (This occurred approx. 4 times) The resort is quite big and accommodation spread out around the central building but we found this not to be a problem and it was easy to find your way around. The layout is very pretty and the resort looks fantastic, There are several pools and we found the general area to be well kept and clean. At the end of the day some debris does build up and can look untidy but that's people on holidays and when the pool areas are being cleaned the debris is tidied away. There are a lot of uneven and cracked tiles around the resort but there seems to be a rolling maintenance plan to repair them at random areas each day, perhaps to minimise disruption to guests in any one area at a time? Can be a bit annoying to hear the drill breaking up the old tiles but its a catch 22 situation and varying locations each day is probably the best that can be done. There are a variety of pools, all salt water and fairly cold, although after a few minutes the cold does not really be an issue. You can select small quiet pools or the main ones with most of the daily poolside entertainment. The Privilege pool is a nice quiet place but I cannot understand why the pool is so shallow. Its more akin to a children's pool and was not suitable for proper swimming in my opinion. And you would have to forgo the poolside Privilege services to switch to a deeper pool. Entertainment is provided for children and adults but we didn't go to many shows as on this break we just wanted a quiet relaxing retreat but it seemed to be very popular. The Dinner show was a nice distraction and we would recommend that. Piano bar is classy and comfortable with music but can get very busy with queues at the bar especially for cocktails. This could definitely be improved upon. The Privilege lounge area is a self service bar area where you can get away from the crowd and be guaranteed a seat when things get a little busier. Drinks menu online displays Imported Beers as an option but in reality there is only Estrella. Bit of a disappointment there :-( We had lunch at the buffet on one occasion and although the restaurant is clean and spacious we found flagging a waiter to order drinks more difficult that it ought to be and never managed to get them by the time our lunch was finished. Are there not enough waiters? Are they not attentive enough to see you are eating with no drinks? We are very down to earth people so its fair to say improvement is needed there. We had upgraded to Privilege and dined mostly at the Volcan restaurant where we can say the food was excellent, served in great surroundings by friendly attentive staff and in our opinion was probably worth the upgrade all by itself. We tried Sakura and Dolce Vitae speciality restaurants which we found good but again not nearly as good as Volcan. We avoided the Steakhouse based on a trend in past reviews of the resort so cannot comment on that one ,and this is perhaps a warning to management to realise that more people analyse trends in reviews to get the real picture and make travel decisions based on these. This brings me to the one thing that muddied the water for us the most during our stay. I'm seeing a trend in reviews that the staff in Mike's coffee shop and the Bistro can be rude and I can add to this from our personal experience. We acknowledge that service can be slower than at home and there is a hot weather factor there too but there are limits. The Bistro service was a little slow and not in order of guests arriving which can be a little irritating but not the end of the World. Mikes coffee shop however was a different story. We were ignored for over 20mins after we sat down and attempts to get the waiter's attention as he passed by were frustratingly constantly blanked. I went inside and asked why he wouldn't serve us and was abruptly confronted by the girl behind the counter who raised her voice and started admonishing in a raised voice for daring to ask such a thing. This was beyond rude, especially when she came around to our side of the counter to face off with me. We made a complaint to guest services but have no idea if it was followed up or not. This left us shaken and we did not revisit Mikes for the rest of the holiday, It certainly was a black mark on the resort and our holiday, and seeing as it appears not to be an isolated occurrence I'm concerned that management are not addressing the problem for some reason. I know management will thank us for our constructive feedback and highlight the positives and say they will strive to improve like the stock reply to almost all reviewers on this thread but I would like to see actual resolutions being put in place which seem to be lacking based on common trends and their continuing occurrences. (Mikes coffee shop for one) In general Rubicon Palace is a great family resort which looks beautiful and with plenty of things to do. the vast majority of staff are hard working and friendly and I would not hesitate to revisit although they need to be more proactive than reactive and put structures in place to make this happen. I do believe that the management structure genuinely wants this too and they do their best to sort things out as soon as possible.