H10 Rubicón Horizons Collection, Lanzarote

5th visit

Stayed dec for four nights. Nice friendly check in by Jose. Been here four times before and always enjoyed. Emailed before to ask for certain type of rooms. We did get the room type however one of the two rooms overlooked a rubbish dump, a horrible view. We went to customer relations and he arranged for another room, no fuss and that room was lovely. Enjoyed the buffet, food was varied, hot and tasty. They always have proper English back bacon on the grill and English sausages. We went to the Italian but unfortunately it wasnt to our liking, the food was bland and lukewarm and no one refilled our wine as well as slow service. Great coffee and great desserts in the buffet . Service in buffet was fast and efficient and attentive. Beautiful reception where the bar is. Service in the bar was quick and attentive despite reading before we went it wasnt. The silent disco was hilarious and such fun, we laughed and danced. The young lady singing the night after was also very good. Top quality drinks. Hotel always very clean. Nice rooms with good bathrooms. Friendly staff. Nice walks either side as you walk out back of hotel. Bus stop right outside. Yes the glass in lifts was cracked, yes there are some cracks in few tiles but did it bother us, no. Lots of sun beds around great swimming pools. Will we continue to go to the Rubicon yes most definitely. Lovely sitting outside Mikes coffee shop enjoying the coffee. NB note to management: please if you offer treats for H10 members ie cava in room, welcome gift, chocolates etc please deliver them. Despite email asking for them before and asking at customer relations on day one, I had to go and ask different lady, a lovely lady called georgina for them. Second year running. A small thing but make a difference.

ANIMATION TEAM THE BEST

Fantastic holidays in this amazing hotel. We loved the food!. But the best was the incredible animation team ( Carlos and Tony ) both were very funny, their hospitality, smile and all the time telling me all the information about the activities every day. Amazing guys Of course well come back

A nice hotel, but not a 5 star

Arrived late afternoon. I had already checked in on the app, which made check in pretty quick. The app is really good and its so easy to book the speciality restaurants. It gives all the restaurant menus, entertainment programs and drinks menus, so well worth using it.. We were half board and the girl on reception who was lovely, tried selling us the AI upgrade at 47 Euros per person per night. We dont drink much alcohol so not worth it for us. We bought those green water bottles at 4 euros and you can fill them up in the pool bar, disco and piano bar free. We were allocated room 6020 on the same level as reception. After walking for what seemed forever on a maze of corridors we opened our balcony doors to find our garden view full of builders skips.! The room was nice pretty clean, beds comfy. We thought hell its only one week so we unpacked, had a quick look around and went for dinner. You have to pay for water in the restaurant so we filled our bottles and took our own water in. The food was good, plenty of choice. The salads were lovely. The only criticism I had was the food wasnt hot. Sleep quality was good. First thing, tried using the lift to get down to the pool area and it opened onto a building site on level 4 and couldnt go any further so used the steps. All other lifts in and around our room were out of order. The pool areas are big spacious, with plenty of sun beds. We had breakfast and anyone wanting English breakfast forget about it. The bacon was like eating a piece of slate, proper teeth breakers. Hence my first day was my last day at trying the English breakfast. There was good choice of fruit, yogurt, the porridge was good and also omelettes etc. The choice of bread is shocking and the sliced bread was stale. Coffee from the machines is good. Tea you mashed your own with cheap nasty English Breakfast tea bag, from the hot water machine. We noticed during the day when we went back to the room noise from the refurb work below, so on our way to dinner that evening we made an enquiry about a room change. The girl on reception was really helpful and found us another room on the same floor and asked if we wanted to go a pack and move now. We went to look at it and said great we will move.We were going into Playa Blanca, so asked if we could do it first thing in the morning, she said fine at 8 am. I went to reception at 8am and was greeted by an older man who was standoffish and unhelpful. He said the room wasnt ready, which I knew it was. This guy needs some customer service training and a personality transplant. Anyway he said housekeeping needed to check and they would call me. They didnt call, but I went back after breakfast and spoke to the young girl who was very helpful and did the changeover straight away. The room was lovely overlooking the pool with afternoon sun. We had booked our three speciality restaurants and our first visit to the Asian restaurant was nice. Food quality was pretty decent. We had booked the Steakhouse for the following evening, but after speaking to someone we cancelled after they said it wasnt good and too much like fast food. We ventured into Playa Blanca a couple of times by catching the no30 bus straight outside the hotel. Buses are every 15 mins and the fare is 1.30 Euros. One of my main things that bugged me was how slow the lift was in main reception. Its a good job it had a glass window to admire the view or I would have dropped to sleep it took so long! There are two lifts in reception, but one was continuously out of order. With how long they take you would think they would show some urgency in having them both operating. The lift doors also tends to close very quickly. One woman trapped and bruised her arm. On our last night we went to the Italian and the food and service was very nice. Also the Wifi was a bit hit and miss depending where you were sat in the hotel. I used my phone data quite a bit. If your AI and like your beer. There is no choice on draft apart from Estrella. If you want a bottle of bud or Heineken you have to pay extra for it. All cocktails were included in AI. The rest of our stay was very relaxing, enjoyed it. We always found plenty we could eat in the buffet restaurants. If you werent AI you had to buy water at 3 euro ( which is bang out of order and does their reputation no favours), so we took our green water bottles filled free from the piano bar. . The hotel is looking tired and in need of refurbishment and a lick of paint in some areas. All in all a pretty decent hotel and holiday. Would I return? Dont think so. I would rather go to the Gran Castillo. We all have our own opinions and some may rave about this hotel, however for my rating Im giving it 4 stars at a push. If there had been 3.5 star option thats what it would have got. Tipsbook the restaurants on the app as soon as you get there. Half board, buy the green water bottles and fill them up free at the piano and pool bar. If you like a decent pot of tea take your own tea bags If you like your coffee take your own mug Last day swapped our dinner for lunch.

Couples break, great service and facilities

After reading all the reviews on trip advisor and also being part of 2 Facebook groups I was really uncertain on what to expect as the reviews were so mixed. However since arriving we were absolutely blown away with the service and facilities provided at this hotel.