H10 Costa Mogán, Gran Canaria

Visited as a couple early September for 10 days when temperatures were 34c plus. Private transfer to hotel in 30 minutes, better than tui transfer that can take 2 hours. Reception was good although they didn't know i am an H10 club member even though i had sent an email to them. We had a second floor room, nice view and very spacious. We were in time for dinner and very impressed as it was sushi night on the cold buffet, excellent. The cold buffet every night along with desserts/icecream I could not fault. Hot dishes were a bit hit and miss, if you can get the meat straight off the grill it's better. The staff are very hardworking,all of them but a big shout out to Juan who seemed to be at breakfast, roof top bar, dinner and entertainment bar. Could have done with more staff in the evening when everyone descended on the entertainment area. We especically liked the rooftop bar, such a nice place to sit in the afternoon and before dinner with a great view. Pool area was good, snack bar nice sandwiches, chips, icecream etc. One thing i did find strange is they only had one toilet in the pool/ entertainment area and one in reception, gender neutral and disabled friendly. It seemed to work though, never had long to wait, maybe because it is an adult only hotel. Pool animation was friendly, never pushy. We would have liked a late check out and would have paid the 10 per hour but it was a straight no, we did get 1 hour after 12 checkout as did everyone else but no more even if you were prepared to pay. In all we had a very nice 10 days at this H10 hotel and would return.

Perfekter Meerblick und super Service gerne wieder! Tolles Hotel in bester Lage mit traumhaftem Blick aufs Meer. Die Zimmer waren sauber und modern, das Personal super freundlich und aufmerksam. Beim Essen gab es eine groe Auswahl. Wir haben uns sehr wohlgefhlt.

Estoy muy contenta con la experiencia. El hotel está muy bien situado, es muy tranquilo y las instalaciones están bien cuidadas. La animación (con Cristian) ha sido inmejorable. He disfrutado de las actividades que se impartían diariamente. La atención del bar piscina como la del restaurante también ha sido muy satisfactoria. Sin duda volveremos a repetir.

Had a great week at the H10 Costa Mogan. I have to admit I was a bit anxious after some of the reviews, but it was fabulous and Ive booked to go back in February. I asked in advance for a high floor and we were given room 4037 which had lovely views of the pool and the sea. It is literally on a dark sand beach where sunbeds can be reserved for 3.50. We only stayed b&b because I like to go out and about in the day and try different places/restaurants in the evening, but the breakfast offering was very good. My sister particularly enjoyed the omelettes! Our room was cleaned every day and our towels replaced and beds changed despite us only being there for a week. The staff were friendly and I didnt encounter any queuing at the pool bar or much of a wait in an evening either. We didnt really see much of the entertainment but did catch a Beatles tribute who were very good. You can get to Puerto de Mogan in about 10 minutes in a taxi for around 17 and to Amadores in 5 for 7. We also walked along the beach to Amadores which is about a mile - easier if its low tide as less rock scrambling required!! Finally I have to mention Alberto on reception. All the reception team were nice enough but Alberto went the extra mile, even recommending to us a restaurant in Puerto de Mogan which was so good we went back for lunch. As an H10 regular (and Grand Class member) there were a couple of little quirks - for example a note saying I couldnt charge anything else to the room as I was nearing 100 limit; fortunately I saw that note before I was embarrassed at the bar. I think this could be better publicised for b&b guests (and I also didnt get any points when I settled up). I also paid 35 for a late check out which Grand Class members generally get for free (I certainly never pay the fees in Lanzarote) but neither of these things affected our stay. I would say there isnt much for children here (and think it might be going adults only in the near future) but as someone who wanted to get away from it all for a week in a new place, this hotel really hit the spot for me and neither of us wanted to leave!