Ocean Maya Royale, Riviera Maya

Excellent

Excellent complex. The staff are so welcoming and the grounds are beautiful and tidy. Staff are always working to keep it that way

We'll be back:)

We spent a happy 4 days at OMR which was supposed to be 5 except for a flight cancellation:( Once we finally got to the resort though things went fairly smoothly. There was no line at check in or check out which was nice. We had a room very close to the quiet pool. The room smelled badly of sewer the first night but reported it to the front desk and it must've been fixed b/c it was fine after that. Our frig also quit working and the maintenance team was quick to change out the frig. It was restocked all except for one day with 4 pops, 2 beers, and 4 waters. I would suggest to bring a night light for the bathroom since the door is frosted but opaque so the light is very bright in the room at night if you turn it on while your spouse is sleeping. Also the light on the air conditioner unit over the bed was an extremely bright white light indicating the temp setting:( I covered it with a maxi pad but the resort should cover it with X-ray film or something similar to cut the brightness in the room at night. The settings are on the remote, so I'm not even sure why it needs to be on the unit. The bed was lightweight so there was lots of movement with turning, but it was firm and comfortable. I LOVE that we had 6 pillows plus an extra in the closet with a blanket. We both slept well and for the most part it was quiet at night. However, if you like to sleep in late, there is noise in the morning with maids moving furniture upstairs. Perhaps if you don't have a first floor room it wouldn't be an issue? The showers had lots of pressure and hot water. Shampoo, body wash, and lotion provided. Nice TP too. There was also a clothes steamer, small coffee pot, robe, slippers, and umbrella in the room. Thankfully we didn't need the umbrella. The weather was mostly in the 70's and breezy which was a nice change for us. No bugs either! I would suggest bringing your own clock if you want one b/c there isn't one in the room. The balcony's are nice for 'people watching', which can be histerical, especially in the evening when people are leaving the pool area:) You'll also see many critters roaming around which are cute. Bring your own air freshners for the bathroom and some scent discs for the bedrooms to combat the mangrove smells. Bring thermal drinking cups for the pool. The bartenders will fill them for you and they stay cold much longer. Those bartenders are busy at the pool! You can also bring you own thermal coffee mugs for morning coffee to go. We never got coffee at Mikes b/c we just drink regular ole' black coffee. However, we did snag a custard filled pastry there and it was delish! We went to the Blue Moon on our first day since we got there shortly before dinner time. The beef filet and creme' brule were awesome. There was no waiting for us to get in, although I noticed more lines later on in the week. We ate breakfast at the buffet which was good with many choices. I just wish they would have had a self serve coffee machine. Although they did fill my themos with coffee when we left the buffet. We ate at the buffet one night for dinner which was good but not nearly as good as Blue Moon. The other 2 nights we ended up eating at the Sports Bar which was also very good. The spinach dip was awesome! A big shout out to our friend Marcello who always greeted us with a smile! As reported, the towels on the chairs to save them was out of hand. There was one day we couldn't even get a set of chairs by the beach. The pool loungers usually fill up first, but at least there wasn't an issue getting fresh towels. We were not 'previlege' guests b/c for us it wouldn't be worth it. We are beer drinkers and they basically have keg beer which was fine with us. We didn't feel like second class citizens. We tipped the maids, bartenders, and servers. It wasn't expected and not many people do but we felt it was the right thing to do. I also gave candy treats to grounds workers and anyone working there b/c they do a great job. The wristbands were handy. No forgetting your room key:) We booked the snorkeling excursion at the hotel which was pricy for what it was. It was $160 for both of us to do a 45 minute snorkeling excursion. Only one other person went and Evan was our guide. He was great! There was a very short boat ride to the reef right in front of the resort. We saw a huge sting ray, puffer fish, parrot fish, blue Nemo fish, large schools of fish, and lots of various other fish. We love to snorkel so it was worth the money for us. The water was way warmer than the air, which we were grateful for. I could have stayed out there much longer and wish that would've been an option. If you don't want to be bothered by timeshare people, unplug your room phone. They called before 9am on the first day:( The maid will plug it back in, so keep checking if you don't want to be bothered. Tip: IF you book through a travel agent and use a company like AmStar, make sure you check your papers before you leave the hotel so that you know which airline terminal you need to be dropped off at. Don't take their word for it! We had Global X/ TUI, which was confusing b/c they have a European TUI at a different terminal. Scammers at the airport will try and charge you $80 to take you to the next terminal. Don't do it! They will drop to $20 if you really need a fast ride, but If you get into that situation go find your AmStar or other service and they should make it right. This happened to many people at the airport, so be aware of exactly where you need to go and save yourself some moeny and stress.

Great time!

Lucerito was our server each night for dinner and took such great care of us! Thank you for a great trip!

An excellent choice for Adult Only

We visited for a week in December. We were two- 60something couples. The resort is small...easy to get around. The activity team is engaging with guests, making it feel more personal. I was impressed with all of the a la carte restaurants. No reservations needed was the best part! The buffet was appealing for all meals, and one night we choose to have dinner there, over an a la carte! Food was amazing for all meals! Rooms were clean and comfy.