H10 Big Sur, Tenerife

Super séjour

Pour la 12me fois, nous avons passé un séjour merveilleux dans cet htel . Accueil chaleureux , enregistrement rapide agrémenté dun verre de cava en guise de bienvenue. Chambre avec vue sur locéan, suffisamment spacieuse ( pour le temps quon y passe ! ) , fonctionnelle et hyper propre. Cafetire nespresso avec capsules réapprovisionnées tous les jours,bouteilles deau distribuées journellement , comme les petits cadeaux ( chocolats , pots de mojo etc ). Les lits sont confortables avec jeu doreillers, les draps sont changé s tous les 2 ou 3 jours. La salle de bains avec douche litalienne est elle aussi fonctionnelle, avec produits de toilette ( savon, gel douche, shampooing etc ) peignoirs moelleux et chaussons disposition. Les repas , qui peuvent tre pris en salle ou en terrasse sont de trs bonne qualité , copieux, variés et bien préparés.Il faut tre extrmement difficile pour ne pas trouver quelque chose son got. ...! Je napporterai aucun commentaire sur la piscine et les activités qui y sont proposées car nous privilégions la plage. Mais je veux avant tout souligner la qualité exceptionnelle de tout le personnel. Tous sans exception sont trs aimables , serviables tout en étant trs professionnels. Tout a été réuni pour quune nouvelle fois nous passions un excellent séjour ( malgré une climatisation impossible régler et inefficace)

Envie de revenir dans un htel H10. Organisation parfaite, le soucis pour l'environnement.

Nous avons passé un agréable séjour, tout a été parfait. Le petit déjeuner complet, le dner trs varié, les animations tous les soirs. La place de parking disponible. Le personnel trs aimable.

Belle expérience

Un accueil chaleureux et un service au top. Trs professionnel et l'écoute Buffet complet et varié. Repas thme chaque jour. Bel établissement et propre Emplacement parfait. Piscine et solarium agréable et calme pour moment tranquille

First time at H10 Big Sur

This was our first time to Tenerife and H10 hotels , so didn't know what to expect. We were met by the friendliest most efficient staff as soon as we arrived who very quickly appeared with a complementary drink each. Very thorough check in which was really quick. We were given a room on the 6th floor with a sea view. The only down points with the room were the absence of USB points and a noisy door to the balcony. Everything else was as you would expect of a 4 star hotel. The peace and tranquillity of the room was out of this world with the only real external noise coming from the ferries sounding their whistles arriving and leaving, other than that it was exceptionally quiet. A very bright and welcoming reception with loads of seating was a good thing as was the cat which just wandered about not bothering with anyone. He looked quite elderly. The reception faced the main dining room. The buffet meal had ample choice of food , some cooked as you waited. again plenty of seating both internal and external. The staff here were very attentive and quick to take drink orders for the evening meal. We had a 6 1/2 hour wait for our airport transfer , and when we enquired about a luggage store, the gentleman on reception could not have been any more helpful. He offered us the use of a spare room behind the reception for 30 minutes for free to allow us to shower and change. A very thoughtful thing to do. Luggage was stored in a locked store facing the reception. I must be honest and say that the hotel is starting to look a bit tired on the outside and internally with chipped paint visible but my main grumble concerned the two lifts. Both were terribly slow and tiny. Even though they have signs saying 6 maximum capacity, you would be hard pushed getting four people in. As it was when we had our luggage arriving and departing, there was no room for anyone apart from us. The cleanliness of the hotel and pool area was excellent. Well done to all of the staff , for their professionalism and friendliness.