Hello im from Sweden and i have been staying in many hotels in London and many are terrible as u can hear your neiberhood next room, THIS HOTEL was my VERY BEST sofar and together with its PERFECT SERVICE offerd champagne to custumars as arrival and all staaf was VERY FRINDLY, i can ONLY say that FINNALY i have found my hotel in LONDON as im gonna stay in many times to go in the Future, Toghether with an ENOURMUS NICE BREAKFAST and VERY NICE STAAF this hotel is one of its kind, to offer an 5 STAR service for an good price, I will RETURN MANY TIMES MY very best to everyone at the hotel from Tommy KLAUS Malmgren Bläsing who stayed in room 712 a room i never will forgett, MY very best to your all from me and Gothenburg SWEDEN I was the one who helpt the staaf transaltion from French to Englich as i speak many languages. But in Sweden im an Famous TV Movie star if u watcvh my program and look for RIKET-TOMMY at Google. Enjoy your stay at this VERY fine hotel, The ONE and ONLY with and 5 STAR service but it is an 4 star rated hotel, it decerve all good credit as it is an very good and nice NEW hotel only 1 month old as i was there in April 1 2010 . MY brother has an sPA HOTEL IN BARCELONA , I MUST tell him to visit this one also:)) Have a good day to all who works at this nice hotel and MANY thanks for my first time at your hotel, it was very NICE indead:)) Tommy Klaus Malmgren Bläsing Gothenburg Sweden