H10 Big Sur, Teneriffa

This was our first time to Tenerife and H10 hotels , so didn't know what to expect. We were met by the friendliest most efficient staff as soon as we arrived who very quickly appeared with a complementary drink each. Very thorough check in which was really quick. We were given a room on the 6th floor with a sea view. The only down points with the room were the absence of USB points and a noisy door to the balcony. Everything else was as you would expect of a 4 star hotel. The peace and tranquillity of the room was out of this world with the only real external noise coming from the ferries sounding their whistles arriving and leaving, other than that it was exceptionally quiet. A very bright and welcoming reception with loads of seating was a good thing as was the cat which just wandered about not bothering with anyone. He looked quite elderly. The reception faced the main dining room. The buffet meal had ample choice of food , some cooked as you waited. again plenty of seating both internal and external. The staff here were very attentive and quick to take drink orders for the evening meal. We had a 6 1/2 hour wait for our airport transfer , and when we enquired about a luggage store, the gentleman on reception could not have been any more helpful. He offered us the use of a spare room behind the reception for 30 minutes for free to allow us to shower and change. A very thoughtful thing to do. Luggage was stored in a locked store facing the reception. I must be honest and say that the hotel is starting to look a bit tired on the outside and internally with chipped paint visible but my main grumble concerned the two lifts. Both were terribly slow and tiny. Even though they have signs saying 6 maximum capacity, you would be hard pushed getting four people in. As it was when we had our luggage arriving and departing, there was no room for anyone apart from us. The cleanliness of the hotel and pool area was excellent. Well done to all of the staff , for their professionalism and friendliness.

This hotel is a traditional hotel that has been in Los Christianos for years - there is a photo of Elizabeth Taylor and Richard Burton on the stairs and photos of how the hotel was before tourism really moved in, it is ideally placed with a gate leading onto the promenade which leads into town and then Playa de las America. Some comments about the decor needing refurbishing would detract from the hotels atmosphere and we liked the traditional high ceilings etc etc. The pool is lovely and kept very clean, ideal for a cooling dip. There are sunbeds round the pool and they get filled up quickly but they seem to be keeping an eye on towels that aren't used for at least an hour. We had a sea view room and it was spacious with a large balcony (room 115). There are 8 floors so our view was a bit limited but ok for our morning coffee and evening beer. Main areas of hotel and our room were kept immaculately clean by the staff. The restaraunt is buffet style for breakfast and evening meal, always a cooking station to cook fresh grilled meat, fish, eggs etc. The staff are efficient and very pleasant and look after you. Alcohol is on a price level with most hotels so slightly more than the bars down the promenade but again the staff are always polite and have time for you. Evening entertainment is varied but always musicians. There seemed to be a lot of repeat guests who come at least twice a year, the guests are older so the slower pace suited them, but you can walk down and go the livelier bars etc. Would recommend for a chilled out break which is what we wanted, laxzing by the pool and taking things easy.

Our fifth stay at this hotel which says a lot. Location, rooms, staff and food all excellent. Everywhere extremely clean. Located right next to the promenade and beach at the quieter end of Los Christianos. Lots of bars and restaurants nearby

We love Big Sur, its like a second home to us. The team of staff are absolutely at the core of this. The hotel is absolutely great. Its well established and really homely. From the arrival welcome to the check out good bye, its just a nice place to be. When you arrive youll be greeted by a warm and friendly concierge wholl bring you a chilled Bucks Fizz, always lovely after the journey. The reception staff will get you checked in efficiently and explain all you need to know about the hotel. If youre lucky, you may have a personal welcome from Blacky, the resident cat. Hes old now and were really hoping hes still there when we return in July. Up to the room. Theyre not the lap of luxury but theyre perfectly functional, immaculately clean and very comfortable. Proper Nespresso coffee machine and a mini bar, complimentary bottled water - everything you need. We always elect for half board. The evening food will never win any awards but its fresh, tasty and plentiful. Theres something for everyone. They have show cooking with a different theme most evenings - think Italian, Mexican, Oriental. All ok. For those with a more discerning palate, there a gazillion choices of restaurants to suit all tastes and budgets right on your doorstep. Breakfast is perfectly adequate with a good range of everything youd expect. And the odd cutveball (braised red cabbage) that you font lol. The location is fantastic tucked down towards the end of the promenade but only a short stroll into the centre of Los Cristianos. The fact that every time we visit we see return visitors every time, that tells you all you need to know. So, the welcome, the rooms, the location - theyre all on point however, the real draw to this hotel is the amazing team of staff. Start to finish, maintenance to management - theyre all just perfect. Some notable standouts are Jose and Kenneth in the restaurant but the real star for us is Sonia in housekeeping (floor 5 is her patch). Shes simply lovely. Happy, singing, personable and she keeps her floor in absolutely pristine condition. Please management, pass on our thanks. But the rest of the team are also A1 So, would we recommend - heck yeah. Its one of our favourite places to be in the world. Were back in July and we already cant wait.