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Opinions on Ocean Riviera Paradise

49 customers have left opinions about this hotel

Excellent! 9,7/10

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    49

Score summary

  • Customer Serv.

    9.5
  • Room

    9.4
  • Food

    9.4
  • Cleaning

    9.8
  • Quality/Price

    9.5

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  • Well deserved five star vacation!

    Excellent! 10/10

    Sauer

    We just returned after 10 days spent at Ocean Riviera Paradise. It is a wonderful place in a beautiful setting, with ambiance music, beautiful palm trees alley, manicured beach and even a tropical garden blending in harmoniously with " Selva". There is something for everyone: yoga on the beach at 8 am , and if you miss it, you can go to stretching at 10 am, jogging trails, a mini train that is carrying tourists from the lobby to the beach with multiple stations at request to the restaurants. We enjoyed walking and that has its own rewards because in the morning we could see a family of monkeys and raccoons that were living in the " cenote" especially preserved to be enjoyed by all the tourists of all ages.

    The rooms are spacious, modern and cleaned every day. We loved our suite that we requested with a king bed in" El Beso" building, " adults only".

    The staff is friendly and so hardworking, always ready to help with a smile on the face. The major waiting time to check in/ check out it is one or 2 minutes. To get a drink from the bar, to refill a coffee cup or a glass of wine in the restaurants , ther is the same prompt and discrete service.

    I encourage the guests to live them tips if they notice this service because the stuff is not so well paid for the amount of work they do, and the tip it is a sign of appreciation for the work discretely done without interfering with your schedule or tranquility. I don't have enough words of praise for the staff work just to make the guests feel good and have a great experience.

    The animation and entertainment team deserves another round of applause for their dedication, contagious youthful energy and professionalism. Our evenings sparkled and were a lot of fun! We absolutely loved all the shows, especially the Broadway type that are comparable with the ones I witnessed in NY." Grease" was one of my favorite, the Christmas show wasn't just for children, I enjoyed each moment of it , like a kid, even Santa's appearance on a ski jet on the beach in the morning of the Christmas eve was so surprising and a lot of fun. We don' t have children yet, but we really enjoyed everything. A couple of more favorite moment were dancing in the Eden pool at the foam party or the Tropical Parties from 12 pm on the beach with exotic fruits and coconut drinks, the detoxe cure with " meravilloso" smoothies during the day located right on the beach for children and adults who were sipping it swinging in swings located around the smoothie bar.On Saturdays, the staff was opening coconuts and adding at request a couple of tequila drops in it! It truly was the lovely taste of an exotic vacation!

    The food chapter I left it at the end for a reasons: I would like to break the pattern of the negative reviews that I read here regarding the food, food service and quality. I have been traveled in 5 continents, lived in NY , now in Chicago, surrounded by upscale restaurants. I am a' foodie", and I couldn't find one falt reguarding the quality, variety, presentation and service. Everything was wonderful: the host walking you at your table, servers serving you and the amount of the food choice. We are healthy fans and we did immensely enjoyed the variety of fish dishes. We went once to the Steak House, it was beautiful, but we preferred the buffet type of food because we could create our own salads. We loved the cheese bar paired with fruit or figs, the exotic fruit bar with papaya and pineapple, the authentic Mexican dishes or the signature dishes. Around Christmas, I could say that I had a lobster diet! The lobster was cooked in various ways as seafood paella, " surf and turf" or just plain lobster. It was a feast, a Christmas feast, that we enjoyed not only at the romantic restaurant " Blue Moon" for Christmas eve, but also for lunch and dinner in the following days.

    The last stop, but not the least was " Mike' s Coffee Shop" which was the highlight of our afternoons: cappuccinos, lattes, macchiato, coffee served in various forms and tastes that could easily compete with Starbucks. I liked mine paired up with a floating of vanilla ice cream scoop from the next door " Heladeria". This was my cool heaven in a cup during the warm lazy afternoons...

    Overall, I strongly believe that Ocean Riviera Paradise is deserving its " paradise" name! Even though we recently returned, we already making plans dream returning for next vacation. Until then, we will survive Chicago' s temperamental weather thinking about our return to Ocean Riviera Paradise for our next five star vacation!

  • Bar

    Excellent! 10/10

    Marissa

    I would like to recognize Catalino at the lobby bar, he made the best drinks I’ve ever had I would always go to him for a drink because I had full confidence he would make the best drink. He was always happy, funny and efficient with his service. When we asked for a drink that was only known in Canada he was willing to learn and made it well.

  • Thank you for the memories!!!!

    Excellent! 10/10

    Marcel

    It was our first time visiting Mexico and it was nothing but memorable!!! Special shout out to Catalino the bartender at the front lobby for making our drinks....”midnight kiss” and irene the server was awesome!!!!! Only thing that was bad was the seaweed at the beach...but there was nothing that could be done because of the season. So kudos to the guys trying to clean the beach. Overall the resort was beautiful and we cant wait to go back.

  • Service

    Excellent! 10/10

    Marissa

    Irene at the lobby bar was the best server we had. She always was welcoming and efficient with her service. We never waited long for a drink and we knew we were in good hands when Irene was there.

  • Customer service

    Excellent! 9.6/10

    Margaret

    Irene at the lobby bar was always welcoming to us she greeted us with a warm face and knew exactly what We wanted she got all our orders correct and quickly we never waited long for a dink when she was working She made us laugh, and have a good time. She was so sweet and a great server!

  • Great attention received

    Excellent! 10/10

    Martin Javier

    All my recognition and congratulations to Marcos Beach Buttlern in Ocean Riviera Paradise his service and attention are the best

  • Loved it...

    Excellent! 10/10

    Steven Harris

    Loved it

  • Privileged Building

    Excellent! 10/10

    Connor

    We had Ermas, Roios, and Arcio as staff during the our dinner in the privileged restaurant. Very, very kind and extremely attentive and interactive to our table. I highly recommend the dinner due to the staff and pleasurable food. Also credit to the chefs for their food presentations were outstanding. Ten out of ten recommendation.

  • Privilege building

    Excellent! 10/10

    Robert

    My time at the Ocean Riveria Paradise was amazing. Great food, environment, and a great staff. They tended to my every need without hesitation. I truly enjoyed my time here. I finished my stay at the Privilege Lounge for dinner and it was amazing. The chefs and their presentations were amazing!!! The staff: Eremes, Roias, and Avcio were great and made sure I was having a good dinner. My time here was excellente!!

  • Amazing time!

    Excellent! 10/10

    Marissa

    We had a great week!

    Everyday we started our day at Mike’s coffee and the ladies who worked there are AMAZING! They are always smiling and Josefinay Madahi remembered our order every time! Thanks for the great service!

    The shows were also really well done. We enjoyed watching them every night.

Showing 1 to 10 of 49

Showing 1 to 10 of 49

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