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At H10 Hotels, we are committed to complying with the most exacting quality standards and legal requirements, always focusing on achieving ongoing improvements in all of our processes and customer satisfaction.​

ISO 9001 2015

ISO 9001:2015 is an internationally recognized certification that analyzes standards such as the state of facilities, the level of customer and collaborator satisfaction and the regulation of legal requirements and documentation.

H10 Quality Excellence Management System

H10 Hotels' own quality and environment system that focuses on the satisfaction and safety of our customers and works towards sustainable development.

MARTI - Mesoamerican Reef Tourism Initiative

This certificate recognises the contribution of our hotels in the Riviera Maya to protecting and conserving the ecosystem, significantly reducing their environmental footprint through a long-term strategy to guarantee the sustainability of tourism on Mexico's Caribbean coast.

Q Tourism Quality

The “Q” for Tourism Quality is used to represent quality standards in the Spanish tourism sector. It ensures that services are provided to the highest levels of quality, safety and professionalism.

Tourist Quality Commitment

This certificate guarantees that that the companies that hold it support the impactful and cost effective introduction of the principles of sustainability into the tourism sector. Its purpose is to enhance the sustainability of travel products, customer satisfaction and the quality of life in tourist destinations.

H10 Quality policy

Our Quality Policy can be summed up in the slogan: H10 - Hotels where everything is done WITH YOU IN MIND.

Everybody and everything at H10 is conceived, designed, planned and carried out to CAPTIVATE PEOPLE. Our differentiating element is excellence in how we treat our guests.


At H10 Hotels we are committed to complying with the applicable legal requirements, always focusing on the continuous improvement of all our processes.

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
+(34) 900 444 466