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At H10 Hotels, we are committed to complying with the most exacting quality standards and legal requirements, always focusing on achieving ongoing improvements in all of our processes and customer satisfaction.​

ISO 9001 2015

H10 Hotels was awarded ISO 9001:2015 certification, an internationally recognized Quality Assurance System, in March 2018, after exceeding the requirements of the system, thus becoming one of the first hotel chains in the world to certify both its headquarters and its establishments in Spain, the United Kingdom, Germany, Portugal, Italy, Mexico and the Dominican Republic. ISO 9001:2015 is an internationally recognized certification that analyzes standards such as the state of facilities, the level of customer and collaborator satisfaction and the regulation of legal requirements and documentation.

Barcelona
Salou - Cambrils
Tenerife
Lanzarote
Riviera Maya, Mexico
Fuerteventura
Madrid
Mallorca
Costa del Sol
Berlin
Gran Canaria
La Palma
Lisbon
London
Punta Cana, Dominican Rep.
Rome
Seville

H10 Quality Excellence Management System

H10 Hotels' own quality and environment system that focuses on the satisfaction and safety of our customers and works towards sustainable development.

Barcelona
Salou - Cambrils
Tenerife
Fuerteventura
Lanzarote
Riviera Maya, Mexico
Madrid
Mallorca
Costa del Sol
Berlin
Gran Canaria
La Palma
Lisbon
London
Punta Cana, Dominican Rep.
Rome
Seville

MARTI - Mesoamerican Reef Tourism Initiative

This certificate recognises the contribution of our hotels in the Riviera Maya to protecting and conserving the ecosystem, significantly reducing their environmental footprint through a long-term strategy to guarantee the sustainability of tourism on Mexico's Caribbean coast.

Riviera Maya, Mexico

Biosphere Responsible Tourism

This is a certificate for tourist establishments that have made sustainable management one of the cornerstones of their activity. The organisation is associated with UNESCO and the Global Sustainable Tourism Council.

Tenerife
Lanzarote
Fuerteventura
Riviera Maya, Mexico
Mallorca
Costa del Sol
Gran Canaria
La Palma
Punta Cana, Dominican Rep.

Q Tourism Quality

The “Q” for Tourism Quality is used to represent quality standards in the Spanish tourism sector. It ensures that services are provided to the highest levels of quality, safety and professionalism.

Tenerife
Salou - Cambrils

Tourist Quality Commitment

This certificate guarantees that that the companies that hold it support the impactful and cost effective introduction of the principles of sustainability into the tourism sector. Its purpose is to enhance the sustainability of travel products, customer satisfaction and the quality of life in tourist destinations.

Lanzarote
 
H10 Quality policy

Our Quality Policy can be summed up in the slogan: H10 - Hotels where everything is done WITH YOU IN MIND.


Everybody and everything at H10 is conceived, designed, planned and carried out to CAPTIVATE PEOPLE. Our differentiating element is excellence in how we treat our guests.


A team with a bright future

At H10 Hotels we are committed to complying with the applicable legal requirements, always focusing on the continuous improvement of all our processes.
​Watch videos of our hotels on
Ocean

Hotels in the Caribbean. Resorts in Riviera Maya, Punta Cana, Varadero and Cayo Santa María

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
+(34) 900 444 466
reservas@h10hotels.com