If you find a better online rate, we will match the offer and will also provide you with VIP treatment

Guaranteed online minimum price policy

If you wish to book a room with us, rest assured that you will find the best online price through our website If you find a lower booking price on any other online portal in the same conditions within the 48 hours after you make your booking, please send us the following form. After checking it, we will apply a lower rate and will also offer you VIP treatment (welcome gift, bathrobe and slippers).

How can I make a calim if I find a cheaper rate?

It is very straightforward, simply proceed as follows:


Make the booking through website.


Complete and submit the form within the 48 hours after your booking, indicating the details of the cheapest rate found with a copy of the screenshots where you saw the cheaper rate. The screenshots should show the date and time they were taken.
This rate should have the same conditions as the booking. The screenshots should show the date and time they were taken. This rate should have the same conditions as the booking.


Our team will answer you within 48 hours. If the answer is affirmative, the cheapest rate will be applied, otherwise H10 Hotels will send you an e-mail justifying the response.

It is a condition that the price difference can be verified in real time, so our quality department can make the corresponding checks as quickly as possible and get in touch with you.


Are you a Club H10 member?

Email / Card Num.
Personal details
Name *
Email *
Telephone *
Postcode *
Booking details
Hotel *
Reservation locator *
H10 Hotels price *
Online agency price *
Attach screenshot *
Terms & conditions
  • You should make your booking through our web and have a locator number.
  • The guarantee applies to comparisons with any other online sales channel that can be booked in real time. The rate must be equal conditions (currency, hotel, dates, number of people, payment, type of room,etc.)
  • The "best online price guaranteed" policy is not valid for comparisons with promotional codes, vouchers, groups, companies, portals that need prior identification or in cases where the name of the hotel is not known until after booking is confirmed.
  • H10 Hotels reserves the right to freely modify or cancel this offer and its terms and conditions at any time.
  • The best on-line rate guaranteed is not valid in our Cuba hotels.

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
+(34) 900 444 466

We use cookies for analysis, personalised content and advertising. By continuing to browse on this site, we assume that you accept the use of these cookies. + info Cerrar