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COVID-19 Information

In accordance with the Royal Decree of March 14 approved in Spain for managing the health crisis caused by COVID-19, and with the aim of protecting the health of our guests, employees and collaborators, our hotels in Europe and The Caribbean remain temporarily closed.

Our Berlin hotel remains open.

Modification and cancellation policies

Reservations made prior to March the 10th 2020: If you have a non-refundable booking made through our website for a stay before:

  • May 25 at our Berlin hotel.
  • June 8 at our Rome hotel.
  • June 19 at our hotels in Lisbon.
  • June 22 at our hotels in Tarragona, Seville, Mallorca, Canary Islands and the Caribbean.
  • July 3 at our hotels in Salou, Cambrils, Barcelona, Madrid, Córdoba, Costa del Sol and Venice.
  • July 4 at our London hotel.
  • July 10 at our hotel in Benidorm.

We are offering you to re-book your stay with no extra cost until June the 1st 2021 (This applies to the same type of room or agreeing to pay a possible difference in rate without any management fee.) To do so, preferably contact the hotel through the email you will find on the right-hand side of the hotel webpage. Or alternatively, you can also do so by contacting our reservations department at reservations@h10hotels.com.

Reservations made after March the 10th 2020: If you have a booking made through our website for a stay before:

  • May 25 at our Berlin hotel.
  • June 8 at our Rome hotel.
  • June 19 at our hotels in Lisbon.
  • June 22 at our hotels in Tarragona, Seville, Mallorca, Canary Islands and the Caribbean.
  • July 3 at our hotels in Salou, Cambrils, Barcelona, Madrid, Córdoba, Costa del Sol and Venice.
  • July 4 at our London hotel.
  • July 10 at our hotel in Benidorm.

You can cancel it through the My bookings section or by contacting us by email at reservations@h10hotels.com or by telephone at +34 900 444 466.

Book safe. Stay safe - Free cancellation policy

We understand it's difficult to commit to travel plans at the moment. This is how how we can help you:
H10 Hotels is offering a free cancellation policy for your booking, no strings attached. Book now, worry free. You can cancel at any time until noon the day before your arrival without any cost.


COVID-19 safety measures

The safety of our guests and staff continues to be our top priority. In response to the coronavirus, we have taken additional health and safety measures to help keep our guests and employees safe:


  • We have reinforced our cleaning staff increased the frequency with which we disinfect rooms, common spaces private areas of the hotel, and particularly shared-use objects and areas (lobby, elevators, door handles, public bathrooms, room cards, etc.).
  • The staff is being trained by companies with recognized international prestige to prevent the spread of the coronavirus, using new cleaning and disinfection techniques adapted to the current situation.
  • We have provided our employees with personal protective equipment.
  • We are using cleaning products recommended specifically for disinfecting COVID 19.
  • We have made hand sanitizer available to guests in the common spaces for your use.
  • We have extended service hours to guarantee capacity and safe distances between guests.

We will continue to ensure that hygiene and cleanliness are our top priority across all of our operations.


Last update: 25/05/2020. This content is subject to change over time.


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